Chrysler Financial hides their id (uses Kansas caller id), leaves the impression that the call has to do with an existing account, when it, in fact, is another annoying attempt at creating new business!
CLEARLY a case of mis-representation in order to skirt the "Do-Not-Call" laws!

Don't ever use chrysler financial. They will screw you...

I recently turned in my Jeep which came off of lease. Upon return of the vehicle, the dealer notified me that I would receive a bill in the mail from Chrysler Financial for the disposition fee. Six days after I turned in my vehicle I received a very rude call from Chrysler Financial demanding that I pay the $425 turn in fee over the phone by giving them my credit card information. So let me get this straight, for the past 3 years I've paid every single bill on time and given them over 15K to drive the Jeep. And before that I had another Jeep...so for 6 years, I've been a loyal, paying customer. And now, they call and harass me, instead of sending a bill? I can't believe this company gets away with this sort of behavior. I spoke with a supervisor and he kept repeating "this is our policy mam, to collect money owed -- we don't have to send you a bill. You should have paid the turn in fee when you turned in your vehicle (that would have been nice, if someone would have mentioned this)." Never, ever lease a car from Jeep or Chrysler...they should be ashamed.

I deal with Chrysler financial on a vehicle that i have through them, and part of the time I speak to someone there i get very rude and unprofessional customer service, the most recent conversation i had with one of the representatives, i was very unsatisfied she was very rude to me cutting me off telling things i had to do pretty much dipping into my personal life which was none of her business, once i called back to speak to a manager i got the same thing very very rude, and i did not appreciate it, i tried my best to be nice and i did not get rude with them or anything. this company is very bad for having unprofessional employees. And it seems like nothing is being done about it. It seems like if you set a payment arrangement with them and this is how you do it for the longest time and never have a problem, and they change it with out warning saying they sent you a letter in the mail when you never got one it is all your fault and they put you down for that verbally . VERY VERY UNPROFESSIONAL!!

My husband and I purchased a van from chrysler several years ago. We had only about 10 payments left when our troubles with them really began. I had developed serious medical issues and became disabled due to auto immune diseases and other issues that almost caused my death and had me hospitalized over 60 times in 2 years and confined to a nursing home. My husband also lost his job and had to take a lesser paying job to raise my 5 young children. We made our payments and then ran into trouble. We caught most of them up but then started making partial and full payments. We knew this wasn't the agreed upon amount but figured some was better than not paying anything. They were nasty and rude to us when we tried to submit payments and refused them on line or phone so we mailed them in. Then due to my health problems my husband and I separated and i was given the van in the separation papers. I unfortunately had to file for bankruptcy. I had made chrysler aware of this but they unfortunately dropped the ball and told me that they had no record of my informing them, of course not. After the phone calls that started at 7 am every morning and ended after 11 they made my health and stress even worse. My husband was supposed to make the payments under the agreement which i too made them aware of. Then one day in front of all my young children and the whole neighborhood they had hired a repo company to come and get my only means of transportation for a very ill woman and 3 ill children leaving us without transportation. When i attempted to call them and tell them what the attorney told me would suffice, such as name, address, phone number etc. they told me this wasnt good enough. They even waited until friday at 5oo pm to repo the van and when I tried to give them the attorney info they told me that this wouldn't work and that i would have to take that up with them Tuesday because it was a holiday weekend and they took the vehicle. If that wasn't bad enough, sure enough, Monday am the calls started again, with us having no vehicle and my husband, the technical owner of the vehicle not even living here. I feel that they did not do what they should have and record the info that i gave numerous agents and supervisors resulting in this unfortunate situation. When i asked them for a customer service complaint phone number they told me that there wasn't such a number and that I had no recourse in the matter. I feel that there needs to be some way of handling situations like this in a more friendly and non agressive manner. They treated me horribly and I felt that I was unfairly victimized over and over and they told me that their contracts superceded any court document relating to divorce and bankruptcy. I know that a contract is a contract but even mortgage companies give their clients more understanding and time. I feel that they could have given me the weekend to get the info to them that they needed and not moved so quickly and that since I was the new possessor of the vehicle that they should have told me what the situation would be and gave me the chance to deal with the situation. I feel that they are unfriendly, unproffessional, rude, unsympathetic and uncaring. This wasn't a run of the mill situation of someone who just didn't care enough to pay the bill. I know all people say that, but i am a severly ill woman of which they had documented evidence with 3 ill children that really needed a helping hand not to be slapped in the face even more. especially in the neighborhood and front of the children. I know that they don't notify you so that you can't move the car, but i would have preferred to deliver that car or met them at another location than in front of the kids, neighbors and friends. They deliberately waited until i could not get ahold of my attorney or anyone else that could substantiate what i said, at least that is the way that i feel.