I had the misfortune of being all of a day late with my payment to Chrysler when I got two nasty calls from STEVEN LEWIS. He first called and left a nasty message on my cell phone saying it was "Mr. Lewis" calling.

The next day he calls again as "Mr. Lewis" as if that makes him more important sounding (the guy is all of 21 and already a rude and nasty individual. He inquires about the payment. I tell him I'll send it in 3 days (big deal get over yourself).

He then become abusive and yelling at me that I don't take my debt with the company seriously and that I'm not the kind of person they want to do business with. I warned him about his tone and that if he wanted to talk to me he'd better change his attitude fast. He ignored it and continued ranting like the little piece of crud he is. I warned him again, it had no affect and hung up on him.

I called back to talk to a supervisor who confirmed that "Mr. Lewis" is STEVEN LEWIS (call the company sometime and say hi to our nasty little friend). I asked her if her company condones this sort of behavior and apparently they do. She was no better than him. I just don't get why they feel they have to be abusive and nasty and can't just have a polite conversation with you. I will never ever finance through them again and would love to shove my car up STEVEN LEWIS' trunk. How sad and pathetic this man is. He probably makes all of $3.25 per hour to walk around like a pompus little jerk. I have no idea how people like that sleep at night but hoepfully karma will bite him soon enough. Again that was STEVEN LEWIS.

At the end of October my 2004 Jeep Liberty was stolen and two weeks later my insurance company sent Chrysler Financial a check for the pay off amount. About 4 days later I received a letter from Chrysler saying that my account had been closed. So imagine my surprise when a week later I received a phone call from Chrysler saying that I missed my last payment and I needed to pay, even though they had a check for $9, 500. So I contacted Chrysler and they said that it was a "bad check" even though it was from an insurance company, so we needed to send another check (they gave no reason why the check was bad, so we had no idea how to fix this supposed "bad check"). So my insurance company send ANOTHER check. I called Chrysler a week later and they told me they received the check and that my account was closed. But imagine my surprise when a week after that I was getting harassing calls from a collection agency for a payment that I was supposedly a month late on. So again I call Chrysler and again they tell me that it was "bad check" but they have no idea why its a "bad check". So my insurance representative called the bank the checks were going to, and guess what, it wasn't a "bad check" it was that chrysler financial refused to ENDORSE the check! So it was sent back because it couldn't be cashed without an endorsement!!! So after a month and a half arguing with the rudest and unhelpful customer service agents, a THIRD check was sent and it seems to have finally been cashed! It took 3 checks and a month and a half for this to be settled, and I believe they purposely "forgot" to endorse the check to try and get me to pay more interest payments than I needed to pay. Also the person at the bank said that this has been happening frequently with Chrysler Financial, so beware. They have horrible customer service and their collections department harasses you constantly (even though I told them that my car was stolen and they had two checks in their possession to pay off my account). I will never use Chrysler financial again.

I didn't realize until today that Chrysler had so many complaints against them. My experience with Chrsyler was in September 2006, yes I was going into my 3rd month of being late with my payments, only because for the first 3 months when I went to the car dealership in Virginia that said that my finance company was Chrysler and Chrysler sent me two letters saying that our loan had been denied. When I contacted the car dealership who sold me the car they said that they would get back to me on who my finance company would be, I called them and called them no one ever helped me (what I should have done was took the car and dropped it off at the dealers until they were able to correct the problem), so when Chrysler 2 months later contacted me about my late payments it became a mess and that's when I contacted a representative of Chrysler (I can't remember her name) but I asked her to give me until the 19th of September that I would definitely have all of the money to pay my bill and to get back on track with my car note, she gave me the amount to pay including late fees, which was a total of about $1900, I told her no problem I would MoneyGram the money to them, we got off of the phone with that agreement (I thought) in place. On September 16th a gentleman pulled up in front of my home and repossessed my van. We did not argue with him, we gave him the keys and he allowed us to take things out of our van that we needed and that was that. I called Chrysler financial and spoke to a representative (this lady was so nasty, that I eventually called back with a lawyer on the phone to see if he could help with getting my van back) and she cursed him out and myself, and told me the reason why she was not going to allow me to get my van back was because I was rude and nasty, so at first she told my husband and I that we would have to pay the full amount to get our van back which was $28, 000. We didn't even pay that much for the van. So after several times trying to get someone to talk with us in paying the $1900 and the storage fee to get our vehicle back we were not successful, so now it is on our credit report as a repo and owing $13, 000, a big difference from the $28, 000, I am now afraid to call them with seeing all of the various complaints in the finance department that other customers have had. I really don't know what to do, because I want to see how much of a payoff would they accept any order to have this issue removed off our credit or at least as a satisfied account. Please someone help me!

We have been having a financial hardship. Our loan has one year left. I have always overpaid to make it even. Some months in the past years I have paid up to $900.00 a month just to stay ahead, in case times like these have fallen upon us. Well, last month I paid a payment short of the amount due by 75.00. I just didn't have the full amount.
They called me starting at 8:07 AM, and called my cell phone, my work phone, my husband's sister's (??) home phone, my husband's 87 yr old grandfather's phone, and the best yet...my neighbor's across the street and next door's phone.(how embarrassing) How is this legal?
My payment is due on the 12th. It was the 14th and they did receive a sort of payment. Now w/ internet, they can find out anything, it's scary, and someone needs to do something about it. I owed these ppl $75.00 . In my state of MASS, we have a 15 day grace period on all loans, so they cannot even charge me a late fee until after 15 days. This was 2 days. And not even a full paymet.
The guy on the phone wouldn't take my payment unless I gave him next month's along with it!! It wasnt due for another 28 days!! He told me I need to imagine what would happen if they came & repossessed the truck, then how would I like it?!!! Then he told me I shouldn't live above my means!! (Which I definitely do NOT) So I added up all the payments since last Dec & divided by 10 months (October) and on average I have paid them $444.63 per month. Guess what my payment is? ...$390.21.
He said that it doesn't matter. He was a TOTAL
A- hole!! The manager had no manners either.
I will NEVER EVER recommend Chrysler to anyone..EVER. I will never use them again. One yr left & I am DONE with them!!
There are way to many other banks out there to waste time & aggravation w/ a company that can't train their employees to have respect or manners with a customer.

I tried to make a payment on the Chrysler Financial website and it was down, so I called to inform them that I would make a payment as soon as it was up. The first person said to return a call before 5:00 to verify again, and when I did, I spoke to this person (last name Jones), she said I had no option but to pay by phone (for a fee), or go to W. Union and had to do it by 5:00. This person was VERY rude about it and this wasn't the first time either.