This company is absolutely horrible to deal with. When you want to pay off your lease early they make it almost impossible to get out of it. None of their representatives have a clue what they are doing. Almost everything is outsourced to India. This company is a disgrace. No one can give you a straight answer. If you are late on your payment they will call you ten times per day but once you pay off the lease they make it really hard to get out. I hate this company with a passion. I have never had such a horrible experience..When you talk to their reps in India it is a complete joke. They do not understand anything you say. This company is a prime example of the downfall of corporate America-greedy companies that outsource everything and give the customer *** service and horrible support for their money just so they can pad their pockets and become wealthy. This company should be regulated and shut down.

I agree with everyone on here!!! They are the worst company to by a car from!!! Everything from being transfered to India and they don't understand a word you say and they do not work with you to make your payments!! Jeep needs to go back to just being Jeep and not being owned by some foreign Bull ***!!! And be American again!! This is by far thee worst auto company!!! I will never recommend any to by a car from them unless it is used and they do not profit from it!!! And the harassment is ridiculous!!! I can't wait till I'm done with these ***!!! And the customer service is extremely rude and not kind at all!!! I hope chrysler does fall and go bankrupt!! I was 3 days late on a payment and they were already threatening me to repo my car!!!

I have written many times to make payment arrangements with Chrysler Financial for my vehicle. I have fallen behind due to some financial hardship. They do not answer my emails. I have asked them to call at reasonable hours because I work a night shift and don’t get off work until 0200. They continue to call as early as 0720 and as much as 7-8 times a day. I have asked them not to call my mother, she is the co-signer on this account. I told them she is 83 years old, with a heart condition and other health issues. They continue to ring her house multiple times daily and harass her to the point that I fear for her health. One of the last times someone told her that they do not take a payments over the phone and that she needed to get to Western Union right away and sent a payment. She told them she couldn’t, that she is handicapped and didn’t have a way to get there. The person told her “Too bad, figure it out.” They also told her that if she is too old to drive she had no business co-signing on a vehicle for her daughter.

On or about 9/6/08, I received a call from a woman who advised me that my payment was late. I agreed to make a payment by phone to be taken out on 9/12. (so I guess it’s just something they offer when they feel like it). I gave her my account information, she repeated it back to me. About a week later I got a notice from my bank, she had tried to take the money out of a totally different account. One that they had previously on file but that I had closed quite a while ago. When I found this out, I immediately mailed a payment to them which they have still not posted.

Today, I called to set up a second payment over the phone, trying to get caught up. I was transferred by Mr. Jones to a woman by the name of Miss Gukari. She refused to take a payment over the phone from me??? Her co-worker was going to do it earlier in the month!!! I asked to speak to a supervisor and was transferred to a Mr. Allen. He began the conversation quite civilly but when I told him that due to employee error they had tried to take the money out of a closed account he said “And I suppose you are going to tell me that your payments are late due to employee error also.” I said no. I said I was trying to catch up and wanted to make a second payment today over the phone. He also refused to take my money. He said “would you like the information to go to Western Union today”, I said I couldn’t go today because I work 11 hour shifts and do not get a break long enough to do that, that I would like to make it over the phone. He said “would you like to clean out your car so I can pick it up tomorrow?” All in all, I felt very harassed and belittled by this man. I then asked to speak to his supervisor and was just told “No”. I ended up having to take time off work without pay to go to the Western Union office to send a payment.

To sum up my complaints: Ignoring emails, ignoring regular mail, calling at unreasonable hours, harassing my mom, rudeness, demeaning attitude of employees, ineptness of employees, annoying number of calls per day.

I needed to defer my August '08 payment. All seemed to go well until I received a bill for my August truck payment. I also received a letter informing me that I was being taken off auto pay. I called Chrysler and got the run around. The rep was rude and when I asked for a supervisor he refused to give me one. He told me that all was well and that I would be back on auto pay in September. Guess what?? Didn't happen. I checked my bank account and found the money was still there. I called Chrysler again and went through and hour of aggravation. I was forced to pay my payment over the phone and was charged a $10.00 processing fee. I had no choice, it was pay or my credit would be damaged. Has this happened to any one else? I can't believe it is legal for a company to do this. It was their incompetence and I, the consumer, had to pay for it.

Chrysler Financial is not willing to work with a customer They constantly harass us both at home and work, 4-5 times a day. We have hit on some hard times, but do the best we can to make the payment. It may be late but a payment is made Chrysler Financial has even sent us letters indicating that if a payment is not receive in so many days that they would come and take the car.

They have even gone so far as to call our neighbors to make sure that we have not left the area because our payments where late. Our vehicle is nearly paid in full (only a few months left) We will never purchase another Chrysler vehicle.

The customer service is really very bad.