My checking account of 20 years was hacked. Due to that fact, the bank had to change my account number because they wanted me to be safe (thank you Wachovia) I had already posted my payment on time to Chrysler financial. But because of the mishap I had to call customer service and let them know what had happened. I explained what had happened and they said no problem go online and make a new payment and change all of your information and it will still post on time. Well it didn't. When I called back they said I used the wrong account number and because of that I will have to pay a late fee. I was told by a supervisor Sarah Riley that I would have to pay the late fee no matter what happened and that was that. I asked to speak to another person. She told me she would not transfer me and that no one is going to waive the late fee so I had better make arrangements to pay today. As if I was a crook and was not going to pay...I have 2 more payments left on my car... I must have made other payments. I will NEVER use Chrysler Financial again for a Loan on a vehicle again. RUDE!!

I had the misfortune of being all of a day late with my payment to Chrysler when I got two nasty calls from STEVEN LEWIS. He first called and left a nasty message on my cell phone saying it was "Mr. Lewis" calling.

The next day he calls again as "Mr. Lewis" as if that makes him more important sounding (the guy is all of 21 and already a rude and nasty individual. He inquires about the payment. I tell him I'll send it in 3 days (big deal get over yourself).

He then become abusive and yelling at me that I don't take my debt with the company seriously and that I'm not the kind of person they want to do business with. I warned him about his tone and that if he wanted to talk to me he'd better change his attitude fast. He ignored it and continued ranting like the little piece of crud he is. I warned him again, it had no affect and hung up on him.

I called back to talk to a supervisor who confirmed that "Mr. Lewis" is STEVEN LEWIS (call the company sometime and say hi to our nasty little friend). I asked her if her company condones this sort of behavior and apparently they do. She was no better than him. I just don't get why they feel they have to be abusive and nasty and can't just have a polite conversation with you. I will never ever finance through them again and would love to shove my car up STEVEN LEWIS' trunk. How sad and pathetic this man is. He probably makes all of $3.25 per hour to walk around like a pompus little jerk. I have no idea how people like that sleep at night but hoepfully karma will bite him soon enough. Again that was STEVEN LEWIS.

I was involved in a purchase of a 1999 Dodge Ram. The dealer misrepres3ented the true facts and circumstances to Chrysler of the contract and applications of both parties, instead the dealer sold the truck in truth to the supposedly "co-signer". The truck was never rightfully titled to the rightful applicant and true purchaser. The down payment cash of 4000.oo was made by the true purchaser not the co-signer. And the title was never, included with the real purchasers name as two parties co-signer and purchaser, the payments were made timely by the true purchaser until Chrysler financial found out it was to late.

I would like to start by saying that I have had two vehicles financed by Chrysler Financial. My first, a '05 PT Cruiser I bought brand new with 60 miles on it at a 4% interest rate. Drove it, loved it, never a problem, and always paid more than what my set payment was. So, why not continue business with a relatively problem free company right? It was my thought when I decided I wanted to trade my car in and get a new one.

In August of 2007, I traded my PT in on a '05 Chrysler Crossfire with 9000 miles certified by Chrysler. When I signed my contract there was a 10% interest rate. I asked why so high, seeing as my income was considerably higher than when I purchased my first car and my credit had not changed. I was told interest is always higher on a pre-owned vehicle. I signed and drove home my new car. Three weeks later, I get a call from Chrysler Financial demanding payment on my PT. I explained I had traded that car in and no longer had possession of it. Something you think they would know since I was again financed with them. I contacted the dealer and asked why my car had not been paid off and they told me there were some minor changes in my contract and I needed to come in and sign a "revised" version of my contract before they would pay off my car. Mind you, they never once contacted me before my call and during this I had to make a payment on a car I had not had in three weeks along with my new payment after being threatened that late payments were going to be posted on my credit report for my PT. My "new" contract had a 20% interest rate!!! I refused and demanded my car back. I spoke to Chrysler who offered no reason for the hike in the rate to a loyal customer but did ask when I was going to make the next payment for my PT which had another payment due. My insurance had already been cancelled on my PT and there were many more miles on it from when I had traded it in, the navigation cd was missing and I was basically bullied into signing the new contract to prevent my credit from being tarnished. After the second temp tag, I still had not received paperwork to register my vehicle and my PT still had not been paid off. Chrysler refused to issue any more temp tags and Chrysler Financial finally sent my paper work two months later.

Which brings us to now...I have made over the set payments ON TIME since August. Recently, my family increased in number. My crossfire is no longer practical for my family. I have two children. So, the logical step is to trade it in. I began looking for a family friendly car in March of 2008. I have owned this car for 9 months now. It is in perfect condition and has less than 18K miles on it. Toyota- trade-in appraisal=$10, 000., Honda- trade-in appraisal=$8, 000., Car-Max- trade-in appraisal=$10, 000. You see a trend here? Chrysler- trade-in appraisal= you ready? $7, 000. You have got to be kidding. I understand depreciation of a vehicle but as of now I am $14, 000. Upside-down in this vehicle. That’s a whole other car!!! Next option, refinance.

I contact both my banks as well as my credit union. All three tell me they are only able to refinance 90% of the cars worth which are $14, 000. I call Chrysler and tell them the situation and ask for them to refinance so I am able to trade the car or keep it and obtain another one. I was told by a wonderful woman at Chrysler that I signed a contract and its too bad but they don’t refinance contracts but that Chrysler is in the business of helping people and if there is anything else they can do let them know. Huh? LOL.

Am I pissed, ABSOLUTELY!! I paid $21, 000. For this car 9 months ago and as of this date the car is worth a mere $7, 000? Way to back a product. Chrysler has basically stuck me in a vehicle that sits in my garage and I am unable to drive with two children. They, themselves, refuse to help in this situation and have turned their backs on a loyal customer. I contact them once a week in response to the 17 calls I get a day beginning at 7am harassing me. The last rep I spoke to told me to get a helmet and matches. Nice way to support the customers that support the company. Obviously, he wasn't recording that call.

I have exhausted every avenue to deal with this as a responsible adult that DOES pay bills on time. I have on several occasions requested a transfer of equity form from Chrysler in order to have someone take over payments and try to save my credit, they refuse. I have of last week told them, in PLAIN English, to pick up their prized possession, they also refuse. Instead, they would rather call and treat me like a deadbeat making threats that are ridiculous and full of malice.

As a result of this, I decided to look around at the Chrysler dealerships. On the new showroom, $40, 000. Cars, on the "pre-owned" the same cars with the same options and less than 20k miles for less than $20, 000. Way to go Chrysler.

I wait the day this company no longer exists and the people Chrysler has harmed in the process get peace of mind.

I will never again do business with a company that has no regard for its customers and even less regard for the product it provides.

I had made a payment by phone on my daughter's Dodge Neon. I usually made the payment on the internet but on that particular day, their internet site wouldn't let me make an on-line payment. The payment by phone was for $250 plus a $7 Western Union fee. A couple of days later I attempted to withdraw money from a local ATM machine and the transaction could not complete because apparently my balance in the back didn't cover the fairly small amount I was attempting to withdraw. After speaking with my bank I discovered that Chrysler Financial had taken not only one payment as I had authorized, but they took TWO PAYMENTS!! They also took another $7 fee for the second $250!! I figured this mistake would be an easy fix so I called Chrysler Financial on Monday (2/25/08) and after speaking with about 3 different representatives, they did admit that they had taken an extra $257 out of my bank and they would refund me the money...via regular mail!! I told rep after rep that if they could suck my money out of my bank in a matter of minutes for a payment on that car then since they had now made a mistake, they could automatically put that money back into my checking account. These people are extremely rude and uncompassionate! I pleaded with them that that $250 was basically my gas money that I needed to make sure I had enough to get me to & from work until the next pay period. They don't care! One lady even laughed about it and refused to allow me to talk to her supervisor stating, "What's wrong lady, don't you want to talk to me?"...in a very smartass way! The last "supervisor"?? I spoke with told me the best he could do for me was to send me the money via FedEx. I defeatedly agreed to this. That was Monday, this is Saturday morning...and guess what...no check! The last time I called Chrysler Financial was on Wednesday (2/27/08) when I was informed that the check had been sent out via REGULAR MAIL and then the customer service rep added that I should feel free to give them a call back if the check hasn't arrived within a few more days.....why should I bother calling them ever again....they do absolutely nothing to help, laugh at you when you feel helpless and LIE!!