Chrysler Financial Services is amoung the absolute worst violators of your rights when it comes to the Fair Debt Collection act. They are rude and arrogant, they illegally skip trace when they know where you live and your home phone number. Skip tracing is for when they cannot locate someone. What they do is try to call your neighbors and famiily to embarrass you.

They call at 8:01am and at 8:59pm at night. They call on major religeous holidays like Good Friday. They call 7 - 10 times a day witht he same message as if you need to hear it more than once a day. They also call your work number even though they are supposed to stop after you tell them its a work # and you are not allowed to receive calls at work.

When you talk to them and complain about their behavior they say things like "Well the best way to get us to stop is to pay your bill" NO FOOLING. REALLY?

I have leased/financed cars for 30 years and have NEVER dealt with a company this bad before. I will NEVER buy another Chrysler, I couldnt care if it were $100. I would advise anyone buying a Chrysler that you dont EVER finance with Chrysler. If you ever fall on hard times they will illegally harass you day in and day out dogging you only 2 days after your due date, like you owed them a million dollars. YOU'VE BEEN WARNED.

This company stole $3000 from my princaple payments and applied it to interest after a bankruptcy dismissal, repo'ed and sold the vehicle for $11, 500, the payoff from the trustee's statement said i owed them $11, 563, they are suing for $6000, they have already received $33, 000 on a $24, 000 note, so making $9000 in profit is not enough and they want more. Please contact your state Senator and file a complaint, they will open an inquiry. If enough people do it, maybe something will get done...

Its already been said but I to hope when the economy turns around these jerks go through the same misery as the people they harass! A lot of good people are being hit hard by the economy! What comes around goes around! I will never never never use Chrysler financial again! so keep harassing and I hope you go under... And to all the comments about you signed a contract I hope the economy wipes your job out you spend your savings to stay afloat and when its all gone and there seems to be no hope you start get threatening phone calls 15 times a day!!!

On April 01, 2007 our vehicle lease had expired for our 2007 Chrysler Aspen. We were notified by Chrysler Remarketing Department on such date. We were asked if we planned to purchase the vehicle and we stated "yes". We advised Chrysler that the loan had been requested through our credit union and would take time for the approval as the owner of the vehicle was overseas in Korea under Military Orders and in order to get loan documents needed to be signed. We contacted Chrysler Financial and requested to extend our lease and was responded to "it is not necessary. You are not in jeopardy of loosing the vehicle as long as you keep us informed". We. along with our Credit Union had weekly contact with Chrysler advising the status of the loan. We sent in payment on April 06, 2010 which never posted to the account correctly. We also sent in payment for May which never posted to the account correctly. They actually accepted the payment (payment was on time) but never posted the payment to "invoice". We have never been late on any payment through out the course of the lease. Our Credit Union kept Chrysler informed on a weekly basis and in good faith sent in the payments of the lease for the extending months. We were advised by Chrysler Financial that although they could extend my lease until pay off was received it was not necessary. All comments and notes of relating phone calls have been deleted from Chrysler system as Chrysler now indicated "No contact was made by owners or Credit Union. Kenneth, Chrysler Financial Remarketing Manager, refused payment and refused us the ability to speak with anyone else but himself. We were refused to speak with their Legal office as well.

Maryland Deptartment of Labor, Licensing and Regulations, Office of the Comptroller of the Currency and the Office of the Comissioner of Financial Regulations state that MD Law regarding repossession as follows:


Your Rights Before, During and After Repossession

Discretionary Notice

Maryland law states that a creditor may issue a Discretionary Notice 10 days prior to repossessing the vehicle. This written notice of intent to repossess must show the past due amount, scheduled repossession date, towing cost, daily storage rate and any other cost relating to the repossession which you may be required to pay.

If issued, the discretionary notice must be sent to you and all co-signers on the loan by registered or certified mail to each individual’s last known address.

You are not required to pay any repossession expenses if the creditor failed to issue you a discretionary notice!

Required Notice

The creditor must send a “Required Notice” to you by registered or certified mail within five days after the repossession. The notice must disclose:

* Your right to redeem the vehicle and amount due
* Your rights as to the vehicle resale and liability for any remaining balance
* The vehicle location and payment address

The creditor must retain the vehicle for 15 days.

During this time you may:

* Redeem and take possession of the vehicle
* Pay the amount due under the contract
* Abide by any other contract terms
* Pay the actual repossession expenses


We never received Discretionary Notice 10 days prior advising of fees. Remarketing stated they would not inform due to the "chance" I may hide the vehicle. Not a valid "risk" considering payment history and continued payments of the lease amount until pay off was recieved.


We never received Notice to Buyer disclosing right to redeem vehicle and amount due; Owners rights as to vehicle resale; the vehicle location and payment address.


The Office of the Commissioner of Financial Regulations states and this would include expenses of a repossession tow and storage!

Discretionary Notice

Maryland law states that a creditor may issue a Discretionary Notice 10 days prior to repossessing the vehicle. This written notice of intent to repossess must show the past due amount, scheduled repossession date, towing cost, daily storage rate and any other cost relating to the repossession which you may be required to pay.

If issued, the discretionary notice must be sent to you and all co-signers on the loan by registered or certified mail to each individual’s last known address.

You are not required to pay any repossession expenses if the creditor failed to issue you a discretionary notice!

The owner has been overseas in Afghanistan since June, 2009-December 2009 and Seoul, Korea January, 2010-current.

I leased a Chrysler 300C and made all my payments on time for 39 months. When the end of lease was close, I received a call from Chrysler Financial asking if I would be leasing another vehicle, buying this vehicle or turning in the leased car. I explained that we would be turning in the lease so I needed to know what I had to do. I also asked at that time what the mileage limit was since I was sure I was under the milegae limit. When I was supplied with that information and the inspection companies number I then asked if there what I would need to do to complete the turn-in process and were there any additional fees. I was told I would have to pay any damage fees but that was it.
I called the inspection company and set a date for them to come to my house and inspect the car. The car had slight damage to the back bumper and was told there would be a fee of $290 for this damage. Outside of that the car was in excellent condition, as I also had replace 4 tires only 9 months earlier. The technician said all we had to do was turn the car back into the dealership and we would be billed for the damages.

Now the fun started... I called the Old Saybrook CT dealership a few days later (an week before the car was to be turned in). When I told the receptionist what I needed to do, she advised me I needed to talk to the leasing manager but he was not available until the next day. I called at 9:00 am the next day (Saturday) and was put through to the leasing manager who asked if I would be leasing another car. When I said no he became rather rude, saying he was too busy with other customers to handle a lease turn-in. My husband then got the phone and told him we would be dropping the car off as we were told that was all we needed to do. When we got to the dealership there was not a car in sight, nor a customer on the lot or in the showroom. A gentlemen met us at the door and once we related why we were there went off to an office and came back saying he would help us but that he never handled a lease turn-in before. After taking down the mileage we asked if there was anything else he needed and he said no but I asked about the plates on the car -- would they turn those in since in CT we are charged property tax based on your registration and term of use of the vehicle. Another man came out of the office and said we should turn in our own plates. I assumed they would take the plates off the car, but instead they handed my husband a screwdriver. My husband went out and took the plates off and we left. The following Tuesday I went to the DMV and turned in the plates.

Two weeks later I received a letter from Chrysler Financial that I had not turned the car in and would be subject to an additional payment. I immediately called them and told the woman I spoke with that the car had been turned in and I had already turned in the plates. I even related the above story to her. She called the dealership while I was on the phone and was told that "they forgot to call".

Two weeks after that I received a bill for $740 plus tax from Chrysler Financial. When I called to inquire what this was about I was told that I had to pay a turn in fee (since I did not lease another car) as well as the damage fee. I explained to this woman that I would pay the damage fee but that was all, especially since I had paid them over $27, 000 in lease payments plus a down payment plus gave them a car under the mileage and in excellent condition, nothing to say about the way I had been treated. She offered me $50 off the turn in fee and I told her I would give her $150 but that was it-- no one told me about the turn in fee when I asked and also in the letter they sent about fees on any damages there was never anything about a turn -in fee. She then offered me a $100 off but I felt the dealership should pay it since they were keeping the car. I mean come on, It's not like they won't recoup $450.
I did pay the damage fees (over the phone) and told her to make sure she had noteson all the proceedings that occurred up to this point.

A few weeks after that the "threatening" calls started. I was called at home and left messages that if I did not call back I would be turned over to a colection agency. Then they started calling me at work (which is illegal) but I answered the call (not knowing it was them) and spoke to a rep that listened but said I had to pay the fee. I again reiterated my story and asked that he mark down our conversation -- I again offered to pay $150 which was turned down.

Now today I received a call at work (that went to voicemail) and I called back hoping they would work this out. Instead a man named RJ (funny how they never give you their last names) proceeded to tell me I owed this money or a collection agency would be calling me next. I asked what notes he had on my account and surprise -- there were none. I proceeded to relate the story once again but to no avail. He basically said pay or my credit rating would be in the toilet. I again offered $150 - he said no. He was so utterly rude telling me I was irrational and that maybe he was better off talking to my husband (the nerve!) that I finally ended the call telling him I wasn't paying a dime.

My next step is to write the president of Chrysler and Chrysler Financial. We have leased cars over the last 20 years with Acura, Ford and Mitsubishi and NEVER were we treated this way or told we had to pay a turn in fee.

Here's a lesson-- DON'T BUY A CHRYSLER or DEAL WITH CHRYSLER FINANCIAL. It's no wonder Daimler AG sold them off and they are in financial ruin.