My father and I have been having major problems with chrysler financial. When we first started our payments, they charged him double payment saying that the first one was never received. That was a lie. So soon after we tried by paying over the phone. It did ok, but then we started be charged fees for this and fees for that. We've also had different phone workers telling us that the bill was caught up, then another telling us that we weren't. It's insane! Why are they still in business???? I'm sure many other customers agree on that with out a dout.

Chrysler Financial has burried a clause in its lease agreement for a Lease Return Fee $300.00 if you do not buy another Chrysler product. This is in a lease agreement and is to offset their cost for holding charges and auction processing. They will pass this cost on the leasee, I really think it is bogus charge.

Chrysler is the worst when it comes to accuracy and collection calls. I was due to have a baby and asked for a 1 month extension, the paperwork was sent in as they requested. When I got home from the hospital within 2 weeks I was receiving collection calls for a payment. I told them about the form.. they could not find it but would look. One month later I get more calls up to 10 a day, waking up my newborn and being very rude. They were really making me angry because it was a new person every time they called and I had to explain the situation., each time it was resolved supposedly another phone call would come in stating they see no information from the previous person. UGH. Next month 10 more calls every single day stating the form was never filed, and I owe the previous month, then I owed the interest on the month they screwed up the extension. They did not tell me there were any late fees or charges for over the phone payments. So I have all these additional charges applied coming out of my account. Every supervisor was a joke, every time it was resolved it was a joke, I am sincerely thinking about driving the truck up and leaving it in a dealership. This last month I made the payment on time and guess what more phone calls, stating I owe late fees from November, January, February...WHAT... Every time it was resolved and they received more money from me and NEVER once asked for the late fees. I was always told your account is settled and fine. What the hell is wrong with these people, are they purposely going around trying to ruin peoples credit for entertainment purposes. They completely suck and I will continue to buy all my other vehicles with Honda and never again deal with Chrysler, they are a horrible example of AMERICAN made company.

Chrysler Financial is not following Fair Debt Collection practices. By law they cannot harass or call after 9pm. I have gotten up to ten calls from 8:30 pm until after 10:30 pm. When I have called back and complained the customer service people were rude and hung up on me. While speaking with the customer service people, I received two more phone calls from their dialer. I was only 12 days late...

I have asked to speak to their legal department or to get a phone number but no one has responded to me. If anyone has that information, I would appreciate the help.
Thank you!

When I bought my car, I set the payments to be auto deducted from my account. This they did 59 times without issue. Then, I start getting calls from them that I was late on payment and late charges are being added. I called and asked to talk to supervisor. She said there is a clause in contract that last payment must be mailed in. I told her I signed the contract 5 years ago and had no idea this was the case. She said 'Talk to someone that cares.' She then said there was a $15 late fee and also if I did not pay today by western union (Additional $13 fee), she would report me to credit agency. Remember, this was my last payment. I did pay it and told her I would never have anything to do with Chrysler again. She laughed and said she did not care and that she heard this 10 times a day.
Good news...according to National Public Radio report this morning...they are not expecting this horrible company to exist in one year. Good Riddance.