I called Chrysler to request a payoff amount for my car, I wanted to pay it off early, only to find out I was being charged penalties for making late payments. I explained to the csr I do not receive any statements telling when they are due so I make my payment within the first week of each month, still not knowing when it is actually due. Misty a supervisor in collections rudely kept repeating the fact that it is a courtesy that Chrysler sends out statements, I kept repeating to her courtesy or not I should still get them.

She then proceeds to say how come I never called to complain about the statements, to be honest I never did, but thats before I knew they where charging me penalties for not paying on time. I only found that out by chance just calling inquiring about my account, which I also feel I should get notified that I am being charged additional fees.

I feel as if they took advantage of the fact since I nerver called to complain about a statement, they can continue to charge penalties without having to notify me in advance.

CF calls me at least 16 times a day, its funny I don't even own a Chrysler, they are rude hateful and ignorant to say the least. Now they are calling for my 8 year old son they won't give me an address all I have is there phone number, I have asked them to stop calling every time they call.

Then the person they call for I now have all his information his name is rick k. I'm being more discreet then they are I will be contacting the FBI on this situation, anyone else having problems.

Chrysler has called 6 and more per day we have been paying them for the last 7 years the car is 2 payments from being paid off. The first 5 years our credit with them was perfect! We bought a second vehicle (BIG MISTAKE). We bit off more than we could chew and they got their truck back. Well since then we have paid our payment ontime and that has been for a year now. We have ran short of money in the winter and because of the Ice Storm that hit and are now 2 payments behind granted the 2nd payment is only 2 days late we have talked to them and they seemed like it was ok they would work with us but today I found a note in my mailbox from the neighbor asking us to call Chrysler. I do not know how they can get away with this! It is so unfair.

I was hit with "return fee when myl ease ended even when I bought another Chrysler.When I tried to talkwith Chrysler they treated me like a "dumb girl" and told me to "pay my fee and suck it up."
I have a lawyer looking into this. I will never purchase another Chrysler product.

Today my daugher received a call from Chrysler Financial asking for me or my husband. My daugher inquired about the nature of the call and the lady got rude and hung up the phone! I called them when I got home from work and was informed that my payment had not been received and was due 15 days ago. I immediately informed the lady that I mailed my check out on January 2, 2009.

She then admitted that their post office didn't send C.F. their mail??? I am not exactly sure what happened with their post office or any other for that matter, and was surprised when she requested my payment again - Today - either electronic check or credit card payment. I reluctantly agreed to do a check over the phone. It then occured to me that I was already broke but what if they did get the check I already sent out and cashed that too? I asked her and she stated that they would cash my check and just credit my account for next month. She also told me that it would be a $15.00 fee to process the electronic check or credit card today. Then I lost my mind. What? the post office screwed you guys over so now the customers have to pay? I told her it was bullshit. I din't do anything wrong...she told me something about trying to contact 40, 000 people over this and I responded with "I don't care that is not my problem it is not my company" I told her I would pay it. I told her I would instead send out a check in the mail for FREE and they could just wait to get it. She had the nerve to tell me that they were already waiving my $10.00 late fee for not having received my payment (LIKE THEY ARE DOING ME A FAVOR? WHEN I ALREADY SENT MY CHECK AND THE POST OFFICE FESSED UP TO THEIR SCREW UP) but if i didn't pay today I would continue to accrue interest at a late rate until they did get my check by mail. Forget that. I refused to pay and then had to demand very nastily 3 times to speak with her boss. She put me on hold, came back 50 seconds later and told me that her boss informed her that all payments would be processed tonight. I asked her if that meant that my original check was already recieved? She assumed so. I hung up.

How many people made a second payment today and also the additional fees for doing a check over the phone? She said they had 40, 000 people to call so how much do they really make of f this scam?

I am refinancing with Capital 1

Jackie DeLaRosa
Sahuarita, AZ