Chuck E Cheese

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Category: Entertainment

Contact Information
Fresno - Riverpark, California, United States

Chuck E Cheese Reviews

GENA00 February 16, 2011

Horrible Service

Occasion: My 2yr old's Birthday party on 2.5.11. Service: HORRIBLE!! Checked website & called prior to walk in party. I was told it was "1st come 1st serve" which was fine until I learned it was "1st come 1st serve with Reservations only seating" meaning my $400.00 party with 40 guests would have to be let in SUPER small increments, as seating was available. Through our prior conversations, I was lead to believe I would be able to come in, get my tables and allow my guests to sit down. The wait staff was very apologetic but ZERO help... even worse was the young manager who had no idea how to run this place efficiently. This was a horrific waste of money and time: my guests and I will not be returning!

rheephil260917 February 18, 2010

Rude Employees / Customer Service

Recently took my daughter to Chuck E Cheese and purchased $15.00 worth of tokens for games and two bags of cotten candy. The cashier rudely told me that we could not use a table because we just didn't purchase food. I just spent more money than any of their food products cost! They offer no lockers and we had to carry our heavy winter coats around while we were there (spent 2 hours there). When I contacted customer service, they simply replied that they agree with how the cashier handled things. There are no signs posted that say "tables for paying food customers only". Pizza - $7.99 and my total bill was $17.00, I think we deserved the right to sit at a table!!! Very unprofessional amd rude.