I visited the Church's Chicken on S. Keystone and waited 48 mins for my order to get done. We were in town for the Indiana High School Boys State Basketball Championship game & to visit friends in the area. We were almost late for the game waiting for Dee-in a blue shirt to get our order done. We ordered the 15 piece family dinner with 3 sides (rice, mashed potatoes, & okra), plus 8 bombers, biscuits and extra napkins, hot sauce & plates. We wanted the chicken half regular & half spicy. Dee said it would take 15 mins for the spicy to get done since they just put a batch down to be fried. 15 mins went by & I asked about the order & she had the nerve to say it was going to take another 20 mins. Meanwhile she was frying up several trays of regular chicken and we waited another 20 mins making it 35 mins. Never did any of the staff including Blue shirt Dee say I'm sorry it's taking so long or it will be a while longer or offer a complimentary drink or pie or nothing. When I asked about the order again, Dee got real nasty & started talking loud. I was not going to go down to her level but I let her know what I thought. I felt very dissatisfied with what happened & asked for our money back (close to $30). After another 10 mins past a gentleman from the back came out and asked if we wanted our order or our money since the spicy chicken still wasn't done. We took the order but since the fixed the sides & bombers earlier they were cold by the time we got them plus we had to eat all regular chicken. A simple explaination from Blue shirt Dee, who I assumed was the supervisor would have done alot. I probably won't visit that place again. We live where there are no Church's Chicken & enjoy buying some when we are near one. It is sad that you can't get what you order when you spend hard earned money. No one said sorry except the gentleman who finally gave us our order. I am very disappointed in Church's Chicken.

I had went into church's chicken and ordered food i was not happy with my order so i wanted something different and the manager said since it was already made i could not change my order or get a refund and i said if a customer is unsatified with the product you have to exchange their food or refund them their money and he would not do it, also i paid by debit/credit card and didnt recieve a reciept. I asked the manager can I get a corporart number or someone above him and he gave me the store number.My experience was horrible i made a complaint on their website and have not gotten any responses.

Waited ten minutes in lobby before being acknowledged, then another ten before my order was taking. The young lady who finally waited on me wasn't helpful in placing my order value wise after stating to her what I wanted. Then had to wait on some food to get cooked. She packaged teh rest and bagged it. so it waas cold. THen she was so worried about making it she put extras in bag but left half of orginal order out. She spoke in slang. We went to go sit and wait for food at a table but not a clean one in the dining room. About 15 min. later food was ready. Another manager was wondering around I assume trying to close day out and didn't offer any help. Experiance was just horrible.

I went to the drive thru on 6-03-10 and a girl said "can I help you?" before my car was even stopped or my window down. I asked the two twelve-year old girls with me what they wanted and then said "hello" to make sure the person was still there to take my order. She said " I SAID "can I help you"! very loud and rude. I asked for 6 chicken tenders, she told me the charge and I drove up to the window where I waited at least 15 minutes and she handed me a bag with 6 foil bags in it. I asked if she wrapped the tenders individually and she said "yes". I said " they look like sandwiches" she said they were. I said I asked for tenders. She proceeded to argue with me that she repeated back my order to me and I ordered sandwiches. Then I was told to give back my receipt and debit card and the tenders would be eleven dollars so I asked for two tender meals instead because it would be much less expensive so she refunded my whole order and rudely told me to "have a nice day and that she was not going to give me anything. I will NEVER spend another dime of my money at that Church's chicken or any other. Her name on the receipt was Elizabeth. She actually argued with me much longer and much ruder but you get the picture.

I HAVE TRIED TO USE YOUR WEBSITES "CONTACT US" FEATURE BUT IIT ISN'T WORKING PROPERLY. So I trust that you will forward this letter to the proper departments. I will continue sending emails until justice is rendered on this situation, and I will even involve government entities to assist in the unlawful treatment received by me and my family at THE LONGVIEW, TX 2000 TOLER RD CHURCH'S. I am prepared to forward what happened on witting to the EEOC, and other government bureaus, state and federal, because it seems like no one cares, but us about what happened, and we are just supposed to suck it up and move on, but I don't believe in that kind of lame pacification. My fiancee', Tyron London was fired for being 6 minutes late. Our son had a 2:50pm doctors appointment and Longview Diagnostic clinic, with Dr. Russell. I have written proof, and I can FAX it in to corporate for review. On October 22, 2009, Tyron was 15 minutes late because I had a medical emergency, where I had to leave via ambulance. I have proof of this also. When I tried to explain to the Manger, Danella she was rude and grumbled under her breath and even yelled at me, saying "I do not work for her." Tyron has been picked on racially and in other ways that I have observed. Tyron doesn't want to 'cause any trouble', so I am sending you the email from the injustices I feel my family has endured because of Danella. Please call us as soon as possible. My name is LaTosha Stanfield. Phone number 903-234-2008. PLEASE FORWARD ME YOUR FAX NUMBER so that I can send in documented MEDICAL proof of the two incidents that occurred for 1) My emergency hospital treatment by ambulance and 2) Our son's impromptu Doctor's visit that was rightfully scheduled. We were told by Danella that ALL tardiness could and would be excused with written medical documentation.
Also, I would like to include that Tyron told me the day before he got fired, he smelled weed/marijuana INSIDE OF THE CHURCH'S STORE. He said he was shocked to smell that INSIDE THE STORE. THEN, the manager Danella, begged Tyron to please not to tell anyone. This woman, Danella is running a strange program. Tyron is too scared to tell on her, but I don't work for Church's I am not scared to tell on this racist woman running a muck. This letter will be forward to any and every department that I can locate an email address for until something is done about this evil woman, Danella.

VERY SINCERELY,
LaTosha Stanfield

PS --- I am interested in owning a Church's also--the LONGVIEW, TX 2000 TOLER RD CHURCH'S. I will send my franchise interest to the proper email. Thank you for reading this. Also, I can scan over the medical document via email to you also if that is more convenient.