This company has to be the worst people to deal with next to the people of Allegheny Power. They constantly lie about what you owe and when they receive payment. They repossessed my car after I was 1 full payment late and showed up to tow it away before the second payment was due. I had to pay them $1500, which included the payment, the repossession and the next payment.
After having done this to renew my contract with them: "I am sorry the letter we sent you that stated you were renewing your contract did not contain all the information you needed. You have to provide us with 6 new references, proof of employment, and add an additional driver to your insurance policy and get your co-signer (my 89 yr old grandmother) to provide proof of income (SSI check), insurance (hasn't driven in 30 yrs) and proof of address (retirement home).
They have the nerve to call my 89 yr old grandmother night and day and threaten to destroy her good name and credit. After one such call she had to be assisted to another wing of the facility for shortness of breath. They are slowly killing her with the torturous phone calls and threats. She worked her whole life to build her credit and they have assured her that means nothing; they can destroy it much faster.
Though, I lost my job, I came up with the money to make the payments full and up to date, yet they still hold my car at an auto auction and threaten to sell it, though it is currently paid to the end of next month. If this is not criminal, I do not know what is. To top it off, I have sent the references and information they required of me.
Funny thing is they say I am being charged for storage at the auto auction though it is paid for already. The longer they can drag out this reference garbage the more money they can "BLEED" out of me and my family and for what you ask... a 2004 Honda Accord.
If I did not need the car and want to keep my grandmother's sanity and health intact, I would tell them where they could put that car and for how long. If you ever decided to buy a car please avoid this band of ravenous blood thirsty money hungry jackals.
They are nice to your face when you buy the car but be 5 seconds late with the payment and you will soon find out they are not your friend and they do not care, if you had a death in the family, your house burned down, your mother has cancer, your child needs medicine to live; it is simply a case of "*** You Pay Me."