Signed up for a free credit report, and had to join, got kicked out of the process, got back in, have been charged this fee for about a year. Did not know what it was for, and neglected to verify why it was being charged. Tried to contact the 800 number and have tried for 7 business days in a row. I have called in both morning and afternoon hours, waited on hold between 15 minutes and 1.25 hours before giving up on getting an actual person to handle my questions.

Ridiculous.