This company has the worste policy's and customer service ever. I cant believe a company like this has information to humans credit history in the first place, i signed up for free, , enter your credit card for identity check reasons and blahsay blahsay and when i called about the charges they were sending me it was like they had it written knowing there a scam company saying, , , haha we tricked you!! Im sorry to be the one to inform you that the website you signed up for sir is not the government free website.. lalalalala.. I promiss you i hope someone in this company reads this and fixes my account charges because im gonna report them to ever website and ajency i can find until i get my money back!

I'm emailing in regard to the supposedly "risk free 30 day trial period" My name is James Pruitt and I have only once viewed my credit report on your website, which was the same day I signed up for this trial period. That same day I canceled my membership because I was only able to view the credit report from your company Experian not from the other two major credit reporting companies, therefore that is why I canceled. On 4/23/07 I was charged the monthly fee,

04/23/2007 04/21 109330 POS-PURCH CIC*Triple Advantage 877-4816825 CA 12.95

I called the number provided and the customer service rep. said he would cancel the membership and the fee would be refunded in 7-10 business days. Well I know it is only 12.95 and I didn't keep up to see if it had been refunded or not... so today when I saw ANOTHER charge from your company

05/23/2007 4447 POS PRE-AUTH CIC*CE CREDIT REPORT 8003888725 CA CIC*CE CREDIT R 12.95.

I was very upset... and might I add the customer service rep Emily employee ID 4233 was not at all helpful nor sorry for MY inconvenience! Basically she called me a liar stating that I never canceled my acct that day even though it shows that I have not once been back on your website to even inquire about my credit report. I have found another company not affiliated with Experian or CIC. When I explained to Emily that my card shouldn't have been charged and told her I also noticed that I still haven't been credited from last month she said there was nothing she could do except cancel my acct and credit back the charge for today... I understand it is only 12.95 that isn't the point, its all about customer service and about not being scammed!!! I told her that also I was suppose to be credited back for last month and she only gave me an address to dispute my acct!!!

Consumer info/crg
p.o. box 19729
irving ca 92663-9729

My time is important to me and I don't appreciate it being wasted. This matter needs to be investigated and taken care of ASAP. I want my card credited back from last month and I want ya'll to make sure that my acct is CANCELED and i am not going to have to waste time again next month calling your company and dealing with this matter. If not, I will take the time and go out of my way to make sure that everyone knows this is a scam. Post a bulletin on myspace, find every website I can that will let me tell my story and let everyone know about your company.

Hopefully this is taken care of THIS TIME!!