In March 2008 I registered at freecreditreport.com to obtain my "FREE" credit report. The company requires a Credit Card or Debit Card number before they will issue your report. The Second I was finished with the site I called their customer service line (as the website stated) to cancle my account so that I would not be billed. The account was cancled according to the rep and the call was ended. December 2008 I noticed a $14.95 charge in my bank statement from CIC. I googled the company as it was listed on my Bank account. I proceeded to contact the company via phone and request/demand a refund of the funds they had stolen over the course of 10 months. I stated to Rico (the rep who answered) that, "I would like to cancle my account and recive a FULL refund". I was informed that the account had been closed. However a refund was not possible. After 20 minutes of requesting to speak with his manager/supervisor Rico told me that his manager had authorised him to refund two months of service at $14.95 each. I ask him, "But Rico you told me no refund was possible?" As this was still unaccptable I continued requesting for a manager. Only after approximately 30 minutes of drilling into Ricos Head that I wanted his supervisor was I transfered. "Hello Mr. Customer. How can I help you today?" Philip said. I told him what I had already repeated to Rico 15 times. I would like to cancle my account and obtain a FULL refund. Philip was kind enough to explain to me that I needed to call their customer relations department. I responded that I had already done what I needed to do by calling him. I wasn't about to hang-up with these people. Calling their Customer relations department would have surely resulted in an greater delay achieving my goal. I asked Philip 7 or 8 times for a refund. Each time he directed me to call their customer relations department. I ask him why he couldn't issue the refund. Philip said, "Sir I'm not going to tell you that I can not give you a refund". I said, "So give me the refund". Again with the run around. The total time with Rico and Philip according to my cell phone, (during peek hours) was one hour and nine minutes. Finally Philip gave me his employ I.D. number and assured me that the "Escallations Department" would contact me before 9 p.m. Eastern. This was acceptable. I took his information and the call was ended. Around an hour later they called and promptly issued the refund I had spent over an hour fighting for. You the reader now have ALL THE tools you need to obtain a FULL refund from this shady company. This is the number to Freecreditreport.com (877) 481-6826. And ask for Rico.