Another example of this pitiful company!!

2008-04-12
00:16:19 51181 Details

Your message: Already three days ago I gave my bank all details to demand my money back in the form of a refunding from our side.That means everything is on the way from my side. As I informed you early enough already at the end of the last week about my cancelling of the order, the shipping is not necessary anymore. All our emails are saved, and I won`t accept the shipped package at the arrival. You don`t keep to the promises on your website (100% money back if the customer is not satisfied with something), need a time of approximately four weeks o deliver paid goods, don`t send any custom declaration and ignore every criticism. That is called deceit. By the way, my bank gave me the advice to report the whole bargaining procedure with your "firm" to the police. I am still thinking about how and what to do, but will make up my mind very soon.
This mail is written just for your information. Any change of the process is not possible anymore.

E.Tappert.


2008-04-07
21:36:53 re:ticket #40580 cancelling order Details
Deine Anzeige : Hello,
this will be my last mail to you.I was at the bak and got to know that it is no problem for me to demand my money back via my card and is completela free of charge.. The listing of my order was already announced two weeks ago.The order hasn`t been shipped yet. So, cancel it in case there is anything to cancel. So I cannot understand, why you don`t want to send my money back as every professional salesperson does after four weeks waiting. The charging from my card was also quite quick. You only needed a few seconds.
I found on your website in German some information in German which I will copy now into this mail. It guarantees a 100% refund. You should find someone to translate it for you.100% money back

Die UK.Cigarettes-cigars.com garantiert die 100%ige Rückzahlung des für die Zigaretten und deren Versand bezahlten Betrags, wenn der Käufer aus irgendeinem Grunde nicht zufrieden gestellt ist.

By the way I hve never signed any customs declaration. When do your customers get it?
E.Tappert.
Claudia - Verschiffen-Abteilung: Hello Mrs.Tapert,
thank you for your email.We would like to inform you that your order is going to be shipped today.(11-04-08).Its no need to claim for your money back as you will receive your goods soon.
Kind regards
Claudia - Verschiffen-Abteilung: Hello Mrs.Tapert,
We would like to inform you that your order has been shipped with priority on date 2008-04-14 by Air Mail Registered and has to arrive during these days.
Its true that we shipped in delay your order, but we have always informed you about the problems we have had, and you have been always informed by us.
We also informed you in the previous emails how to get a refund, , that a refund cost 35 USD, you did not confirm us about what to do.
If you will claim now, we will consider you as a liar who will smoke our cigarettes for free.
And do not warn us, with police and so on, we do have a secure website we have shipped your goods (even in delay).
Have a good day.


2008-04-07
21:36:53 re:ticket #40580 cancelling order Details

Your message: Hello,
this will be my last mail to you.I was at the bak and got to know that it is no problem for me to demand my money back via my card and is completela free of charge.. The listing of my order was already announced two weeks ago.The order hasn`t been shipped yet. So, cancel it in case there is anything to cancel. So I cannot understand, why you don`t want to send my money back as every professional salesperson does after four weeks waiting. The charging from my card was also quite quick. You only needed a few seconds.
I found on your website in German some information in German which I will copy now into this mail. It guarantees a 100% refund. You should find someone to translate it for you.100% money back

Die UK.Cigarettes-cigars.com garantiert die 100%ige Rückzahlung des für die Zigaretten und deren Versand bezahlten Betrags, wenn der Käufer aus irgendeinem Grunde nicht zufrieden gestellt ist.

By the way I hve never signed any customs declaration. When do your customers get it?
E.Tappert.

Claudia - Verschiffen-Abteilung: Hello Mrs.Tapert,
thank you for your email.We would like to inform you that your order is going to be shipped today.(11-04-08).Its no need to claim for your money back as you will receive your goods soon.
Kind regards.


2008-04-07
11:53:51 51181 Details

Your message: Where is the answer to my last two mails ( I copied them again into this mail!)?. It`s Monday 2008- 07-05. So there is just one day left, before I will go to my bank.

E.Tappert.


2008-04-05
20:46:56 2nd time cancelling Details

Deine Anzeige : 2nd time cancelling my order


With this Mail I am cancelling my order 51181. I don`t want any cigarettes from you, just my money back. If you do not send my money back immediately, I will make a refund from your account with my Bank on Tuesday April 8 2008.

E.Tappert.


Claudia - Verschiffen-Abteilung: Hello Mrs.Tappert,
Thank you for your email.As i see you have sent your emails in weekend and as other many people we do not work on these days.
Sorry, but we can't cancel your order as it has been already processed and listed to be shipped with other pending orders to Germany during this week.A refund cost 35 USD, and is much better to receive the cigarettes i believe.Anyway, please let us know what to do and we will follow your instructions.
We remain at your disposal.


2008-04-03
12:45:41 mail second time Details

Your message: Here I am sending you my mail from April 1st once more,
because I again didn`get an answer from you!!!
E.Tappert.
2008-04-01 21:25:41
Hello,
I want to answer to your mail.
First: "already processed and listed" is the wrong sentence, because you informed me 1, 5 weeks ago that my order would be shipped last week. But nothing happened.
And secondly: it is true that I wrote more than six mails malis and got all in all three replies.
We often buy in the internet, but never before it happened that aomething we paid for three weeks before does not get to us. This is unbelievable and as I already wrote unserious business.

E.Tappert


2008-04-01 16:45:24
Hello Mrs.Tappert,
Sorry, but we always answer to emails of our customers.We can't cancel the order 51182, because it has been already processed and listed to be shipped by the end of this week.A refund costs 35USD, i suggest you to receive the cigarettes, it is much better i believe.Anyway, let us know and we will execute your instructions.By the way we need to find a suitable person who will be able to translate our website in German language, we will really appreciate if you would give us some idea.
We remain at your disposal.
Denise - Aufträge Abteilung: Dear Mrs.Tappert,
thank you for your email.We are really sorry that we did not ship your goods by this time.The reason of this delay is that the country where is settled the warehouse was a General Strike for around 2 weeks and this caused a delay.This problem has been solved and we do hope that this won't happen again in the future.We again made a solicitation to the warehouse to ship your goods as soon as possible.In the future we will try to reduce the delivery time to Germany, so you won't register any problems with delay in your future orders with us.Please do not worry, you will receive soon our shipping advice concerning shipping date of your goods and average time of arrival.We do apologies for any inconvenience caused.
Kind regards.


2008-04-01
16:45:24 51181 money back Details

Your message: Hello,
nobody is answering to my mail. The German on your website is not understandable. I was charged for my order on 14March 2008 and haven`t got my order yet. There are more than 14 days I am waiting, but you have my money. This is no serious business. That`s why I want my money back. Send it to my credit card as soon as possible, please.

E.Tappert.

Denise - Aufträge Abteilung: Hello Mrs.Tappert,
Sorry, but we always answer to emails of our customers.We can't cancel the order 51182, because it has been already processed and listed to be shipped by the end of this week.A refund costs 35USD, i suggest you to receive the cigarettes, it is much better i believe.Anyway, let us know and we will execute your instructions.By the way we need to find a suitable person who will be able to translate our website in German language, we will really appreciate if you would give us some idea.
We remain at your disposal.


2008-03-19
18:51:08 order Details

Your message: Hello,
please delete my order 51182 from "my order" and let me know how long will my paid order 51181 take to get to me.

Regards
E.Tappert.
Denise - Aufträge Abteilung: Hello Mrs.Tappert,
I do apologies for not replying earlier.I would liker to inform you that at present you register with http://uk.cigarettes-cigars.com only one accepted order nr.51182 for 2 cartons of Vogue Superslims Ultra Lights Cigarettes.The order nr.51181 has been canceled by the card processor and is considered void.Your credit card has been debited only for order 51182.This order has been listed to be shipped during next week.Please be a little patient, soon you will receive a shipping advice concerning shipping date of your goods and average time of arrival.
Kindest regards.


2008-03-17
17:31:39 51182 Details

Your message: Hello,
I have written twice. No reply from you!!!
Please, delete order :51182. I have not paid for it and don`t want to buy it.

Hope you contact me.

E.Tappert
Denise - Aufträge Abteilung: Dear Mrs.Evelyn,
thank you for your email.We would like to inform you that your order nr. 51182 has been accepted by the card processor and all is fine.
About order 51181 has been canceled and is considered void.
Kind regards.