The last 3 orders have taken up to a month after the money was WITHDRAWN FROM MY ACCOUNT to be delivered. Delay is one thing - keeping my money is something else entirely. They don't answer phones or respond to emails. One can only assume a scam is afoot!

Follow Up to 11/6 Post. After reading Linda's post, I phoned CigarettesExpress.com at 1-800-613-2447 again asked status of order and was told they just came into the warehouse yesterday. However, when I phoned yesterday that person also told me they had just come in on 10/27. So ... I did the Linda thing and told them I was tired of the excuse and I wanted to cancel my order. I also inquired how that process worked. Krista explained she keeps two sheets that are picked up at the end of the day. One sheet is a follow-up sheet, and the other is a cancellation sheet. A man named Mike picks these up at 7 p.m. each day. He reads them and handles. As today is a Friday, November 7, I do not anticipate any action until next week. She did say the credit might not be returned until next week. The only thing was Mike would have to check to see if the cigarettes had been shipped. If they had been shipped, they could not cancel and give me a credit. I believe it is highly unlikely anything is shipping out of some empty warehouse! Anyway, GREAT post by Linda. I am hoping it works. At least I have the names and process that is suppose to occur. Thanks Linda.

Order placed 10/21/08, checking account debited $273.68 on 10/23/08. Three emails sent, no response, 3 phone calls placed to 1-800-613-2447 and put on hold for at least 20 minutes. The last person I spoke to was named Lisa located at their Virginia call center. She advised the order was processed and they were notifying the warehouse as of 10/27/08. She could NOT give me a ship date. I am starting to agree with these other posts that something is wrong. I am going to send them a letter via fax (their fax number to send your debit authorization and drivers license (don't you think that is odd). I was an old customer who had only ordered in September and the product was shipped from New Mexico so I was already in the system and did not send them the driver's license. I think I will also take the letter that I am faxing and send it certified return receipt to their post office box and then file a complaint with my State's ATtorney GEneral's office. This is easy to do because the forms are online at your State's Attorney General's office. It may be enough to force their hand.

I have been a customer of this business for over 2 years and always received my order in less than a week. I has been almost a month since I ordered and they received $500.00 from me. Still no product, no one on their phones, and no replys to emails.
I order for other family members and have had to repay them. I am a widow on a very fixed income and this expense means no holidays for my family. THANK YOU CIGARETTE EXPRESS.
DO NOT ORDER FROM THIS COMPANY. There are other complaints.

I ordered from cigarettesexpres.com on 9/20/08, and a draft was taken from my checking account, by them, on 9/25/08. So far, they have not shipped my order. They refuse to answer e-mails when I inquire about my order...I have done this 8 times. They have taken their pohone off the hook, so there is no way to contact them. I filed a complaint with the BBB in NY, and they sent the complaint to Albuquerque, NM. That office contacted them about my complaint, and so far, they refuse to acknowledge the complaint. I have seen similar complaints now being lodged against this ocmpany on different websites, so it appears they just took everyone's money and ran.

DO NOT DO BUSINESS WITH THIS COMPANY-YOU WILL BE SORRY!