CigArrest
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Category: Services
Contact Information
United States
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CigArrest Reviews
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Kevin
January 15, 2009
Fraud
After viewing CigArrest television advertisements I purchased their product on September 27, 2008. The product was eventually received and although it didnt work, it was exactly as described as advertised and I accepted it.
I was told by their telephone sales representative when I ordered the product that there would be no charges other than shipping costs; however product would continue to be sent until I formally cancelled any future orders. I was informed that this could be done by providing them with a 30-notice. I therefore informed CigArrest via telephone of my intention to cancel any future orders. This 30-day notice was given on October 6, 2008 by calling 800-792-9079.
Since this time my credit card has been debited by BR CIGARREST on two consecutive months: $141.61 on October 25, 2008 and $140.77 on November 24, 2008.
On December 1, 2008 I called CigArrest to complain about the unauthorized withdraws from my credit card and was informed that these charges were for the initial product I received and that I could always return the product for a full refund which of course is impossible as the product was used. CigArrest refused to credit me for the unauthorized withdrawals from my credit card and were indifferent to my plight. I have no alternative but to cancel my credit card to prevent further unauthorized withdrawals by this company.
A class-action law suit should be considered by everyone who has been mislead and cheated by CigArrest.
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Pit
December 10, 2008
Potential on-line fraud
After viewing CigArrest television advertisements I purchased their product on September 27, 2008. The product was eventually received and although it didn�t work, it was exactly as described as advertised and I accepted it.
I was told by their telephone sales representative when I ordered the product that there would be no charges other than shipping costs; however product would continue to be sent until I formally cancelled any future orders. I was informed that this could be done by providing them with a 30-notice. I therefore informed CigArrest via telephone of my intention to cancel any future orders. This 30-day notice was given on October 6, 2008 by calling 800-792-9079.
Since this time my credit card has been debited by BR CIGARREST on two consecutive months: $141.61 on October 25, 2008 and $140.77 on November 24, 2008.
On December 1, 2008 I called CigArrest to complain about the unauthorized withdraws from my credit card and was informed that these charges were for the initial product I received and that I could always return the product for a full refund which of course is impossible as the product was used. CigArrest refused to credit me for the unauthorized withdrawals from my credit card and were indifferent to my plight. I have no alternative but to cancel my credit card to prevent further unauthorized withdrawals by this company.
A class-action law suit should be considered by everyone who has been mislead and cheated by CigArrest.
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November 4, 2008
Order cancelation
My husband tried this product to quit smoking, but it did not work. He called to cancel before the trial period was over and got the automated service. He was prompted to enter the information to cancel any future orders. This was done on Oct. 22, 2008. This company ignored the cancellation and took $99.85 from his bank account. We have tried to contact the company, but you can not talk with a real person. We contacted our bank and filed a dispute againt Cigarrest. Our bank will be contacting them to get the money back. The have committed fraud, as they did not have authorization to take any money from his account. Do not deal with this company at all. The product does not work and they are scaming the public.
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October 26, 2008
Unauthorized credit card use
Used credit card when NOT authorized to do so
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May 22, 2007
People deceiving!
Quit smoking product, was supposed to receive 1 month supply for cost of only S&H. Received product and began to use it. Called on May 9, 2007 to cancel order and on May 12, 2007 they charged me 69.84, for both sets I had ordered. Called them to inform them that I had canceled and they told me they had sent me 3 month supply and that was what I was being charged for. I find this very upsetting that they would make a practice of deceiving people like myself. I now have to count out the pills and send them back to get a refund. I will definitely be more aware before ordering through the mail any more.
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April 25, 2007
False advertising, Cigarrest are crooks!
They tell you to order and get a 1 month free trial of cigarrest. When you receive it you get a 90 day supply which you are billed for whether you want it or not. They don't tell you that you have to send back the product that they sent you that you did not order in the first place to get your money back. Don't order from Cigarrest they are crooks.
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March 26, 2007
Deceptive marketing practices
I ordered a 30 day trial of this product and was to only pay shipping. Cigarrest sent a 90 day supply. I called and told them i was sending back the extra 2 months and was told not to bother just keep it and still only pay shipping. On 2-21-97 i called the company and cancelled all future orders. I received a cancellation code number at that time. On 3-12-07 cigarrest billed my credit card $99.85 and $59.90. When i called them again they said the charges were for the 2 months of the 90 day supply. This was not what they told me in my previous calls. I have returned all 0f the 90 day supply unopened. When i try to resolve the problem with the company i get the run-around. They will not let me speak to a supervisor. I still have not received a refund. Anyone doing business with this company beware. I have filed a complaint with the bbb of their city.
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