Tried to talk to an agent on Monday and Tuesday - 20-30 minute wait times.

Finally got an agent that could care less - the service in this company has seriously eroded over the last 3 months.

If you think they treat their members poorly then you should really hear how badly they treat their employees. For starters we have the worst benefit plan offered. I worked there for almost 4 yrs until I was terminated and spoke to over 100 people per day all of which had better benefits than I have ever been offered by the company. Being that they are the company insuring us you would think they would offer us a better plan than a $4000 deductible and a $10000 out-of-pocket to their employees. I was termed for instant messaging a fellow employee about a work issue...trust me each and every one of that complain about cigna just be sure that even though the customer service reps don't agree with you on the phone they are silenting agreeing with you that this company is absolutely intolerable...and my manager that fired me does the same instant messaging about personal issues and movies yet of course he still has his job. I guess he can kiss butt a whole lot better than I would ever stoop to doing. Another fellow got fired because she called off work, she was pregnant and in the hospital for a week because she had kidney stones...another employee got fired when she returned from maternity leave because they screwed up the amount of time she was allowed, they granted her time off, realized their mistake and took the time back so now she was over her amount allowed off so because they made a mistake she paid the price. Another employee was fired and because she got upset that she was being fired the company decided to send the cops to her house claiming she was going to take her own life in which she was taken to the looney hospital, nice of them isn't it. So to all the people that think CIGNA doesn't care, you're right!! The only thing on that company's mind is making money for the president and its stockholders because believe me the employees don't reap any benefits.