I just want to share my experience with CIMB Auto Finance service. I initially took my car loan from Southern Bank Berhad (SBB) in 2003. Some years later CIMB had taken over SBB. I have to give credit to CIMB to their good branding and marketing strategy. However, their auto finance department is not being headed in the same manner as CIMB other banking segments which is friendlier and more customer oriented.

What I irked most is when their incessant operator will call timelessly to remind to pay the car installment on time. Well actually it is a good service a reminder, but the way it was conducted is rather malicious as their operators were not well trained to do the job properly, they are behaving more like 'along' thugs, threatening us to pay ather than a gentle reminder.

I am called to write and share this complaint because today I could not tolerate it anymore. At 9.42am 27/07/2010 I called the CIMB Auto Centre at 03-2037 5000. I called just to asked what was my oustanding amount as I have missed my previous month payment. For the past close to 7 years I have timely paid my installments, only in a couple of ocassions I may have missed a month of payment or so to roll my account but never to the extent that my car get a reposession notice. However, today when I call the centre, not only I got a demand by the operator to pay my installment but also a threat to reposses my car if I failed to do so by end of the day. The operator even got the guts to ask for my address to sent the reposessor to. That really boiled me up, I am not borrowing from thugs and yet I got such a treatment, is this how a leading financial institution in Malaysia treat their customer? Besides I have only 4 months more of installments to pay before i complete the loan repayment.

I would appreciate anybody who have had the same experience with CIMB to come forward and give your comment here, maybe one day Datuk Seri Nazir Razak will have his already wide opened eyes set on our complaints and dissatisfaction.

Thank You