Yes, it's very time consuming and tired to deal with CIMB. I have a bad experience on my housing loan.
from February until today now, the whole thing is not settle.

From beginning me and my wife have already told the person we deal with that we will be having benefit from my wife's company. We submitted the letter from my wife's company together with all our others documents during applying for the housing loan.

The CIMB front desk Puan told us, all documents are gathered.

Then we waited, and waited. Few weeks later we made several calls to inquire for the status.
It was not done. We called again, then only told me that I need to submit the latest bank statement. Ok then at the time we submit, we asked about the Islamic Banking, and told her we prefer Islamic housing loan.
She said "Susah lar, she has to key in everything again."
(Why we weren't advised of alternative package at the beginning in the first place. Then she doesn't have to re key in into the system. But I thought it is ok too. We will wait.)
At that time I thought it was just her statement, I didn't know that she didn't proceed at all. Because I already inform her that we prefer that package.

Then finally around end of March we got our loan approval. Yet, it wasn't Islamic loan agreement. I accepted her explanation. But I still insist on applying for Islamic Housing Loan.
Then waited another 2+weeks. (I do not have the exact figures).
But the point is, my wife had to keep calling the person in charge.

Finally, we thought everything was settled around in April. Then we signed the loan agreement, because even our lawyer was asking us why our loan took so long.

Then a week later, we only found out that CIMB did not split the current account that is requested by my wife company subsidize. We went back to her, asked why was the account not split. She said we didn't inform her.
(But I thought CIMB is the panel of my wife's company. Didn't they have the agreement or documentation or something? Didn't we applied the loan with the letter from my wife's company that was showing the amount.) Now she was like telling us, we didn't tell her that we did not inform her.

Now, still waiting, kept calling. I even have to beg her to keep us updated of the status. Because it's running out of time. We might have to pay the penalty or even lose the benefit. Already 3 weeks, she still telling me that the department still having meeting on this issue. It is harder than if we reapply the loan again.

We just want a housing loan with company subsidize. Why is it so hard for a professional banking to handle our case?

My wife even have to suggest to her what to do in such situation. Don't they know what to do? Or they just hope that all their customers go away. Go to another bank. Don't come to CIMB. Are we demanding too much that they can't handle our situation?

Please CIMB, please do something on it. If CIMB really can't handle our case, please at least let us know.

Regards,
Daniel