1. On 29th April, i did cancel my CIMB credit card by going in the CIMB branch at Bukit Jambul, Penang. The staff there have help me to make a call about the cancellation things. He did ask for the total amount to pay on to closing the account officially. The customer service have confirm with me the total amount and i did paid for it instantly. In case, this credit card account should be closed instantly or in one day time. But the problem is why is it still can have an auto debit case happened on 17th May? My credit card account should be clear and clean after I cancel the card and paid for the last time on 29th April. Then one more thing is that only on 29th June only I received a statement about an auto debit of WWF. What a funny thing going on, April I closed the account, May CIMB still can let WWF make a auto debit transfer then by the end of June you send me a statement to paid for it. If I am having several auto debit account then did I need to pay too?

3. My credit card still active until 29th June. How could it happen since I asking for cancellation on 29th April? In this 2 months time if credit card accidently swap by other people, does CIMB still approve the transaction. The key point is I doubt your do not make my account close when I asking for cancellation on 29th April.

2. Courier charges is not one time charges with the replacement. I have replace my credit card on December 2009, on January or February the bank have charges RM15 in my bill for that card replacement. But the customer service said i still have one courier charges need to paid after six months period, while the courier charges is RM4. How efficient is your work ? Why your customer service can’t track back this charges when I closing the account?


If the problem is the common complaint for our company then you really should consider all this thing before all customer run away from your company. Is not only about the amount but the procedure at cancellation have make me lost my confidence on your bank. Please check back who is wrong in both case. I am not going to pay for your company mistake or careless otherwise. I also will consider to bring this thing on media if you want to leave your responsible just like that. Please revise it as soon as possible.
Thanks.


Card Holder : Chai
Credit Card number : 5419 7123 0091 8657
Contact number : 012-5208058