I myself and my wife are both really tired and disappointed on the service of CIMB in KLCC branch.
When we were apply for the housing loan, we told the banker that we have company subsidize. But finally, because of the lazy, irresponsible, and slow respond... We couldn't get the company subsidize.

Recently, my wife called CIMB to inquire for some information. And the information can't be obtained at another branch. So have no choice but to call KLCC Branch.
To our not so surprise, the "Lady Agent" who processed our documents have left the bank. So my wife talked to another person. He said, he can't check our record, because he doesn't have the access to the system.
My wife ask to pass to someone who can help.
But he said there is no one available to help.
So, OK. My wife called back later.
Same, no one is available to help. But this time my wife requested someone to return call, and leave the contact number.
Not to our surprise... Never call back.
During process service is bad, after service is bad. I wonder how this bank can be a premium bank? Maybe some other branch is better, which I understand from my wife that the KL Central Branch is more polite.

My comments for KLCC Branch is as follow:-
1. Irresponsible
2. Not listening to customer request
3. Not getting things done correctly. (Resulting in we lose company subsidize)
4. Slow respond (This is to the person who process our registration form for the housing loan, we have to keep chasing. We almost have to pay penalty.)
5. When we have to keep chasing, their respond is not friendly
6. Deny their mistake and blame it on customers
7. Do not welcome customer (We make mistake when we first felt that we are not welcome as we walked in. We thought it is ok, we don't have to be treated like valuable customer. We just want some professional advise and applying house loan. But ignoring the feeling is the result of our great loses doing business with this bank. We lost company subsidize, our time and money. I should have had walked away at that time.)

We have to sign the agreement even though we do not agree on the loan agreement. Else we had to pay the penalty.
Conclusion, just walk out of the bank if you're not welcome by the bank. Just one or two workers can already see the entire performance and service of that branch.


Very disappointed CIMB Customer,
Daniel

I am less than one month overdue for my hos loan. I can understand the need of the bank to remind customers of the overdue payment. But please...please stop harassing us on our rest days. I was called while I was laughing and having a great time with my family members during a family gathering...OMG...couldn't have chose a better time...??