We just relocated to Chelsea Alabama from Ohio. On 11/1/08 through 12/3/08 we ordered 3 rooms of custom bedding, window treatments and furniture from her store. The total came to $30, 860.75. We paid a deposit of $15, 510.14, including tax, and an additional $5350.61 on items that were delivered for a total of $20, 860.75. With credit given the remaining balance comes to $8619.33. Of the items delivered, 2 of them were damaged, totaling $2699.29. She was supposed to replace and has not. She has breeched her contract with us by failing to timely deliver the remaining furniture and has not refunded any of the money we have paid to her as requested. We asked for the amount due to us, including the damaged furniture, of $11, 318.62. We have notified the Better Business Bureau, she did not respond to them, we had a letter sent to her by an atty, she did not respond, she will not take any of our phone calls, she always seems to be out of the store, according to her receptionist, and never returns calls when we leave a message. She will not call us and has made no attempt to contact us, even though her receptionist has told us a couple of our items are in the store. Our case is over the limit for small claims court and to take her to litigation would cost us even more and we have already lost so much to her. She continues to operate and sell furniture and bring in an income and we have net been refunded a cent. This is fraud. If I were to walk into her store and take something or take money from her cash box, I would be arrested for theft, what is the difference between that and her not delivering and keeping our money and continuing to operate a business and bring in income. We were told at one time there was another person picketing outside her store, probably another unhappy consumer and I also was told she has done this before to other people, and she owes other people money. I am just asking for our money to be returned and I don't feel she should still be in business as she is a very dishonest person. Anything you can do to help us would be appreciated. I think other people in the area would like to know what kind of a person they are giving their money to. If people are unaware of her dishonest dealings, they will continue to support her with purchases from her business. We work to hard for our money, we don't need lazy people and dishonest businesses abusing the innocent consumer and still reaping the benefits.