Circle K

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Category: Services

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United States

Circle K Reviews

banspy June 13, 2011
Donation boxes
I am sending this email in regards to the United Cerebral Palsy donation containers on the counter tops at all of the stores. While I find that placing a donation box out is an honorable venture for Circle K to partake in, I feel that having the clerks solicit donations by asking the customer if they would like to donate their change is crossing the line.

In this economy, everyone is a little more strapped for cash and some more so than others and the manner in which the clerks hold your change "hostage" while asking if you'd like to donate is humiliating especially while others are waiting behind you. If you say you would not like to donate, the clerks give you dirty looks like you are a criminal, while slowly handing the change back to you.

My wife lost her job and I work two jobs to survive and support my family and unfortunately, I have to go to Circle K sometimes 5-6 times a day for the little things like milk, bread, water, and the occasional bottle of soda or juice, and of course gasoline, and this suggestive donating is really frustrating especially since some of the clerks see a person many times a day.

I have spoken to the manager several times and she claims it is company policy to ask and if this is the case, then I will not be returning to Circle K to make my purchases since I am tired of being humiliated by saying no to the donations. I make barely enough to keep our family surviving and I know that this might be a trivial matter to some but if I go into the store several times a day and I average .50-.99 cents in change back, that adds up to a gallon of milk or loaf of bread, or even a gallon of gasoline...that which I am constantly being asked to donate.

Please put a stop to this practice of asking the customer if they want to donate as the clerks have no idea how it impacts a person's ego or conscience when they feel like a criminal for not donating.
shirley osborne June 13, 2011
thermostat control
I don't know who BRIGHT IDEA it was to set the thermostat controls in the south Georgia region on 77 degrees, but they must know nothing about the heat and humidity. I am a 9 year cancer survivor and I can not take the heat . It was 81 degrees in my store today. I have complained to manager and area manager to no avail. I am not the only one complaining. The store on Hwy 80 has a big fan blowing cold air from their cooler. I am thinking of quitting my job and I've will have worked for circle K a year in July and I wanted to go into management for them I have a excellent resume in Management with over 10 years retail/ Please do somethiing!!!
hoping-tp-help April 20, 2011
employee treatment
I have been a customer of Circle K on Nations Ford for a long time and have not liked the manager there since he came to the store and have final severed my relationship with that store. I have seen many employees come and go there but over the last monh I have seen his behavior get worse he is now yelling at the employees in front of us customers calling them liers and accusing them of stealing. I want to recommned that no females step foot in that store to work under this man he makes sexual comments to them and belittles them in front of any and everyone. I have called human rescoures and then spoke to the employess to see if it has helped they said no I hope by writing this someone will do something about the Hitler of a manager!
ajunker March 30, 2011
Unruly Assistany Store Manager
The assistant store manager, Gerald, is consistently rude and often refuses to serve me when I go into the store. He often refuses lottery sales and tells me that's what the machine in the store is for to other customers, not just me. The only instances I have seen him act friendly is when his boss is in the store. He often parks his vehicle taking up handicapped spaces. Today, Gerald didn't want to get the cigarettes I was there to buy. He said they were out unless the guys that worked the previous night found some he didn't know about. The brand I asked for has a special & were on display in plain sight. He just didn't want to get them. When I pointed out that they were on display and that I had asked for 2 (not the 1 pack he grabbed) he decided to card me. I realize it's the law & have no issue with showing ID, but he was doing it to inconvenience me and be rude. Since Gerald has been at this store I have seen all of the employees attitude follow his. I have lived in this area for over 15 years and seen people come and go at this location. This is by far the absolute worst it has ever been! I am to the point that I am willing to drive farther and pay more to not have to deal with people like Gerald. Sadly, I think a district manager was even in the store at the time! The woman interrupted my sale to discuss his smock and picking up some for his store. Is this how Circle K runs it's stores? If so I can just boycot them all together. In this economy customer service should be a companies top priority. There is always another option especially in a major city such as Albuquerque. Please look into this matter as these types of employees give your business a very bad name. Thank you.
Brioli February 1, 2011
Racism
I went into purchase an item and there were two employees working in the store. One line was really long and in the other was only two people (I did not get in the line because I thought it was for lottery. I think other people did too which is why the one line was really long), one of which was already being waited on. This is a racism complaint, but I'm going to leave the color of skin out of this and just let it be known. When the one lady (of the same race as the employee) was done the other guy, who was a different race, approached the counter. The employee clearly yelled, "Can I help somebody" all the while this guy is standing there. A few people from other line realized that line had gone down and began to move into that line-The first two people to the line were of the same race as the employee. This employee then turned to the guy who had been standing there all along and said, "Heeeey, didn't you see these two people ahead of you?". This poor guy apologized and backed off, when he was the first one there to begin with. Stop with the hatred already!!! I'm so sick of it!
kortneyhello January 16, 2011
they dod not carry what i like and there soda think always has a sign on it that says it does not work.
you never have the chips i want and almost every month there is a sign saying your soda stuff is out of order. thats the main reason i go there but i'm think of taking my money some were diffrent. plus you fired a employee i really liked and i really hate the guy who owns the place or who the manger is.
hippiechick91 January 13, 2011
Gross and Unexceptable Treatment of Employees
I am an employee at Circle K and would just like to issue this complaint. I am not sure of the exact laws as of this moment, but I know that the way I was treated/ am being treated has to be illegal in some way. I woke up yesterday morning feeling terrible. I vomited three times in the thirty minutes I was getting ready for work. I am pregnant, and just blew it off as morning sickness even though I had never actually vomited before during this pregnancy. When I got to work, I started getting worse. I was running to the restroom every 10 minutes and started burning up. I tried to talk to the assistant manager to see if I could go home because my body was giving out, and she told me I could not. So I stayed.
After running to the rest room a few more times, she proceeded to tell me that she and the manager were "pissed off" at me and that I was no longer alou7d to go to the restroom to throw up because she had to "pick up my slack". Instead, I was told that I must use the trash can behind the counter. I was forced to ring up customers until I had to throw up, and then afterward continue ringing them up. I was the only one on the register, I had no help at all. This went on for the rest of the day. There was a point that the assistant manager said to me "I know you don't feel well but come on, this is enough! You need to stop!" like I could control my bodily functions.
I have also been getting harassing text messages from this assistant manager. This morning, I woke up feeling just as sick but vomiting maybe once every 20 minutes instead of 10. I called to see if I could stay home and she told me no, because she was coming in late and refused to come in a little early to help me. She told me to call the manager and that he would be extremely upset and probably cuss me out. So I tried to suck it up and continue getting ready for work. I threw up a few more times while getting ready and fell on the floor. My mother saw me and refused to let me go in like that, so she took my phone while I was vomiting and called the manager to tell him I would not be in. He was cordial to her, but a few minutes later I got a harassing text from the assistant manager saying "You are not a child, never have your mommy call the manager ever again!".
After this, I am refusing to return to work. I plan on calling HR and telling them about my incident. Hopefully these people will lose their jobs. I am so angry that even though I am extremely sick and throwing up, I am writing this in between. I am sorry, but with a fever o 102, my baby is in trouble. I will not risk the health of my child for a job that pays me minimum wage and treats me like an animal.
OrdinaryPerson December 23, 2010
POOR CUSTOMER SERVICE
Decemeber 22, 2010
Approx Time: 10:05p.m.
Re: Refused Service because they cannot break $100 bill (Employee says "Company Policy")

I am a regular customer who fills up gas at Circle K almost every evening because I travel apprx 50 miles to work. Tonight I forgot my debit card at home. However, I had 2 $100 bills with me, which they refused to break.

There are two registers in operations and 2 employees working, none of them were willing to provide service.
I specificly told them that my car wont hold more than $20.00 as it already has some gas in it. But they wont listen and said rudely "We are sorrry! It's company policy."

I know they were lying and if not the company policy is defenitely ignoring customer satisfaction.

I will never go back to that store again and I would suggest the same to others.
Sarah Stimons November 15, 2010
Rude employee
I have complained to the local corporate office about an employee named April who exemplifies everything that can be wrong with a cashier. Unfortunately they have failed to do anything about it, so I am posting this with her name in it.
I have waited in line at her cash register behind four people only to have her place a closed sign on the counter and tell me she is on break. She has twice set my gas on the wrong pump, although I am surprised it has only happened twice considering she is usually talking to either a coworker or a customer hanging around her register when she waits on me. She has stopped in the middle of my transaction to take a bite of her lunch before; not sure what the employee handbook says about that. And after an especially long wait in line one day when I assumed she was not there (only cashier working was struggling with some kind of machine) I walked out to my car parked by the air pump to find her sitting on a milk crate text messaging. I thought of saying something, but she gave me a dirty look for just glancing at her. I would stop shopping at this location, but the other employees are very nice. I just cannot believe that someone can keep a job by treating customers this way.
azangel October 29, 2010
sexual harressment
on sept 16 i went to circle k needing a phone. the clerk proceed to question why i was upset.
it was all personal but he wouldnt leave me alone.
i was scared and didnt know what to do. he told me lines of bullshit to try and have his way with me.
i feel violated and it ended in adultry against my husband.

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