On February 26, 2006 we purchased a 50 in Plasma TV, Model No. LG 50PX1D for $3,299.95 along with a $549.00 Service Protection Plan and a $403.99 specific TV Mount. On Friday, May 12, the TV lost its picture quality and the screen displayed large black spots. We called Circuit City's Service Department to set up an appointment.

On June 6th, The technician arrived and stated that he needed t0 order a digital board for the TV. Two weeks pass and I call the technician. He states that the part is on national backorder. Another two weeks pass and he avoid s my call. I call the store manager at Circuit City to see if he can help. No one returns my call. I decide to call LG the TV manufacturer and they inform me that Circuit City's technician and his service company are not authorized to work on the TV. LG will not sell him the parts.

I inform Circuit City about this with no resolution. The BBB was contacted and we were issued an exchange on July 31, 2006. We returned the TV for an exchange and find that the exchange is $500.00 less than what we paid for the TV that lasted two months. We were also informed that they were not authorized to return our service agreement payment of $549.99, even though the store manager stated that they still did not have an authorized service dealer. I contacted every person I could in Circuit City without anyone calling me back or returning my letters.

I finally contacted the Maryland State Attorney General's Office of Consumer Affairs and they also have been awaiting a call from Circuit City.

It's now April 2007, and we still do not have a TV after numerous attempts to resolve this. This is a breach of contract. We are now in the process of filing in Small Claims Court.

Buyer Beware.