I purchased a 19 inch LCD monitor from Circuit City in January of 2007. It never did work right. Circuit City said to call LG for service. I called LG and explained the problem. A customer service rep wanted to know if I had replaced the main cable to the monitor. Sometimes they go bad. I replaced the cable. It didn't work. I called back and was told maybe the video card was bad. I replace the video card. Still didn't work. Returned video card. I called back to LG on April 4 and was told by Brandy that they would replace the monitor. I had to give them my credit card info first tho. In case I didn't return the defective monitor. So I did. I called back on April 6 to see if there was a tracking number. I was told by Brandy that the monitor had not be shipped yet. I received an email on April 9 from LG stating
"On 4/9/07, customerservice < customerservice AT lge.com> wrote:

-----------Reply to Customer Enquiry------------

Dear Dave, Thank you for inquiring of LG Electronics. We regret the trouble you have experienced with this service arrangement. Our factory service division was closed on Friday. It is for this reason that the replacement monitor has not been shipped. Your new monitor should arrive at any time now. For further information or troubleshooting, you may contact us at 800-243-0000 for LG Customer Service assistance. An agent will be glad to assist you. Thank you again for contacting LG Electronics. Neil E-mail Administrator Customer Interactive Center LGEAI"

On April 11 I called to check on monitor. I was told that it had not been shipped yet. I asked to speak with a supervisor. I was told that there was not one available. But one would call me back. I received a call in about an hour telling me that the reason I had not received the monitor yet was that they did not have one in that model. They were going to send me one that they thought was comparable. I bought a 19lt, I want a 19lt. is that asking too much. I still don't know where that monitor is. I had to purchase a new monitor to keep that section of my business going. I can't wait on someone who lies. (Excuse me) LG calls it "giving wrong information". I want LG to refund my money and come get the defective monitor. I shouldn't have to go through the trouble of having to wrap and ship it back. I have spent enough time on this problem. My time is valuable also.