I purchased a Magnavox 27" TV from circuit City on 05/30/05. I called on 04/14/07 to have repair work done on the item- it is now 06/25/07 and my TV is still broke. This is after several attempts to have the item serviced. The service man that came out has been unable to fix it after all this time. He never has any tools, and is forever coming back to try to fix it. I have spoken to several people about my problem and have yet to get any help. I feel like I purchased an extended warranty for nothing. This is the worse service I have ever received and I will never shop at Circuit City again, nor will I recommend you to anyone. I guess I'm left paying for a TV that I will never be able to watch. Thanks For Nothin.

I have even tried to go to the Excalaiton Dept. And spoke with Roy Webb and he will not even return my calls. I also told him everything that I have told you in this letter. I have been spoken to rudely by your customer service people, and was told that I was refusing service because I did not want the same service man to come out. That is not the case - He has been out more than 5 times and has not been able to fix it - nor does he ever have any tools to work with - I supply him with all of them. I had someone here at my home for 2 solid months so that my TV could be serviced - in that time - he has been unable to fix it - so why would i want him to come back out. I even left him a message letting him know that the person that was here all them times would not be available. I called him on a Sunday and told him I needed him to come out either Monday, Tuesday, or Wednesday after that there would not be anyone available. He never returned my call nor did he come out to repeat the TV. As a matter of fact when I called to put in a complaint they wanted to set up a service date to come out look at my TV - why would I need to do that when the person that has been out here has not returned to fix it. Wouldn't he have called me back to set that up??

I feel like my money for both the TV and the In Home Service was nothing but a waste - money that I should have thrown down the drain. Because neither of them is of any use to me. I paid for both a TV and Service that is apparently useless. I have even tried to just get the TV replaced to no email. Nor have I ever been offered a refund of any kind. I wasted my money with Circuit City. The next time I need any type of Entertainment equipment - you better bet I won't be going to Circuit City. All I wanted was my TV fixed and none will help me - This is the worse customer service I have ever had.

Rebecca L Dickey