We bought a digital camera on 06/06/04 and purchased an extended warranty. We have sent it in for service four times since purchase for smoking flash and additional problems including lens malfunction. Refused to replace under 'lemon' policy because the repairs were not within one year's time frame, although the problem has never been repaired. Warranty expires 6/4/08, and was sent in on 05/28/08 for smoking flash again, and memory stick malfunction. Previous episode with lens malfunction, camera was returned to us with damage around lens, we called and were told not to worry about it, may have happened during repair. With this incident, they now say they will not repair due to evidence of physical damage. We had similar warranty fulfillment problems with a laptop computer and printer. I have found numerous incidents online of problems with their warranty fulfillment practices and a referral to this website.

I Have laptop that needs to be repaired, it's still covered by warranty, so I went back to circuit city (where I bought it) for them to send it back to HP, it was march 22, 2008 and their promised date was march 29, 2008. I went back some time in April and they told me that there is problem with the shipping... I always go back to store to follow it up and they keep on telling me the same thing... then last may 5th, I came there and they told me that they are going to replace the laptop as soon as the HP will send it back to them. But I asked them how long would it take again because I have been waiting for almost 2 months now, and they can't answer me. So I decided to call the HP directly, I talked to 2 agents, the first agent was rude to me, she was asking the order # that starts with letter P, she really confused me because my order # starts with letter S, then she told me that she can't find my name in their database so I have to call them back once I found the order #, and I asked her to help me find what she was looking for, she was raising her voice and I tried to get her name, I just understood that her name was Ritz, and she transferred me to another agent without saying anything, the second agent was ok, he was able to probe well so he was able to find my information and the status, he said that the circuit city should have received the unit may 5th 2008, so it should be ready to be replaced by now, then again, I went back to the store, that was may 12th (today), they said there's no replacement number and it's being escalated... I called the HP again I was at the parking lot of the store, the line was cut but I believe they hung up on me, because if the line was cut accidentally they should called me back, they have my phone number both land line and cell phone, they know that they could reach me through those numbers anytime, but they never called me back... I just don't know who should take the responsibility, is it circuit city or HP. I am really tired of waiting.

I purchased the advantage protection plan through circuit city when I purchased my large LCD TV. I talked to a circuit city representative when setting up this 3 year plan for $289.99. The sales assoc. name is J. Dansby. He told me that the amount would be taken out and charged to my circuit city card in three payments. Never was I told that the amount was going to be charged to Chase Bank account number 1820 0000 0387 2757. The way Chase had the payments set up did not match Circuit City's payments. I phoned Chase Bank and got into it with them. I don't even have an account with them. I received a letter that they were going to turn me in for not paying. I did not know who I was paying, Chase or Circuit City. I ended up paying Chase $100.00 to keep my credit in excellent standing. Between the two company's I still am not sure what I am paying for. I feel like I am giving money just to keep my credit good.

We purchased a 46" LCD Samsung 9/20/06. We paid over $5, 555.24, including surround sound and the $522.49 protection plan for the TV.

The first warranty call was placed the week of 3/24, a repair guy was out there on Saturday 3/29. I though WOW this service is great. The repair guy stated we needed a new motherboard. The guy put it on order and was back out on 4/9 to install that part. The TV still did not work. The repair guy said the manufacture said to order some plug. Although, the repair guy did not think it was the plug, he stated that a prior service call was having the same trouble, but a smaller TV. He ordered the part on 4/10. On 4/22 I decide to check on the status we were going on a month almost with no TV. I called the repair department to find out the part was on back order until 5/5. Nobody bothered to tell me that it would be almost a month to receive the part? As you can see the frustration-started building, I called and spoke to the store manager at the store that I bought the TV. Thinking that if you spend over $5000 at a store, they would be willing to aid the repair process. The store manager assured me that he was checking into the problem and would call me back that afternoon. Well I met the store manager on 4/28 when I went to the store upset. The manager never called me back. Of course he was shocked to see me in the store. I understand customer service, as I work in customer service, and this is the WORST customer service I have ever seen. So the manager is now going to work with Corporate to see if he can help. He calls me the next day to state that he does not have an answer yet, but he is off Friday through the weekend and will call me on Monday. I call on Monday to check status to find out this part has been found and now they are coming to my house to install it. Don’t think so. We are still without a TV and the date is 5/5.

This Circuit City is terrible. It is run by young college students that will tell you anything to make a sale whether it's true or not.
We were told we could get $300 off of a TV if we sign up for Basic Directv. We were ok with that and signed up. The young sales person needed our Visa in case we defaulted on our contract within one year with Directv. He also told us the installation and equimpment was FREE, and our card would NOT be charged. We had our Directv installed. We received a huge Visa bill for installation and channels we would never watch and did NOT sign up for. We called Circuit City, they denied telling us about the getting stuff for free. The "manager" was very rude, and just kept repeating the same thing over and over. We disputed the charge on our Visa, but Visa said we would have to return our Directv equipment. Directv said NO you can't, we will charge you for the entire year anyway, because YOU signed up for our service including all those premium channels, which we did not sign up for!
CIRCUIT CITY SIGNED US UP FOR SERVICES WE DIDN'T WANT WITHOUT OUR PERMISSION, BASICALLY USING OUR CARD WITHOUT OUR PERMISSION. NOBODY AT THIS STORE WANTS TO TAKE RESPONSIBLITY! DON'T SHOP HERE.