Purchased a Polaroid FLM-3234B LCD television from these people in March 2007.
Four(4) months later when I trouble with it and tried to get warranty repair thru them, I was told they do not do manufacturers warranty service .

How can a retailer sell an item but not be responsible for repairs under the manufacturers warranty.

Hi ...
I have a question regarding a "canceled" offer from 2 weeks back.

CCity was running a promotion for a $300 gift card with in-store sign up for Vonage.

I went and tried to sign-up (several times), and like many, I too was refused the offer during the week that it ran. Everyone I talked to from the store clerk to the store manager to the 1-800 number rep to a person that supposedly resolved complaints all said, and I quote ...
"Vonage is bankrupt", so they couldn't honor the promotion.

Most of us knew that was not true, and despite pressing them on the issue, I got absolutely no where (even telling them how to do it by phone).

Now I get my weekly circular in the paper, and although they aren't offering the $300 promotion, they are offering a $50 promotion of some sort.

I'm about to blow my stack and would like to know how to pursue this.

If "Vonage is bankrupt", then why are they running this ad?

If they are running this ad, and if they are honoring it, should they not be required to honor the $300 promotion they canceled in mid-week due to the "bankruptcy" nonsense?

How should I approach the manager about this? Or do I just need to bypass him and call 1-800 again?

I was resolved to the fact that Circuit City and Vonage we're splitting their ties at least. Now this ad appears. It seems to me that Vonage canceled the $300 deal in mid-week more than likely because they were swamped with offers and it was simply more than they expected.

I'm not one of those yelling "bait and switch" or whatever. But in light of this new development, it seems to me that they did pull something crooked. I mean I've heard of them pulling items off shelves and hiding them in the back to cut their losses on the come-on ads they run. I also understand they protect themselves by putting "limited to stock on hand" or whatever in their disclaimers.

But in this case, it was a service and not a product per se. They couldn't run out, they couldn't hide it. So I think they came up with the next best thing they could ... saying they couldn't fulfill the offer due to bankruptcy and such.

Now it appears they obviously know this is not true because they are running an all new promotion.

Shouldn't they be forced to honor that $300 gift card promotion since they obviously lied?

Thanks.

Brent

PS. I documented this every step of way. I also have a copy of an internal memo from them saying the promotion WAS valid and giving step by step directions how to process it by phone. They deny such a document exists despite faxing it to them. They just kept claiming there was nothing they could do because "Vonage was bankrupt!". Yet they are now running this new promotion. Wouldn't this classify as fraud of some sort by CC? I mean either fraud in not honoring the original $300 promotion OR fraud as in defrauding their customers now offering something from a company that is "bankrupt" if that was true? Smells fishy at best to me.

Furthermore:
I contacted a nearby store (not the one in question) to verify that the ad running this week was correct. IT IS. And they can process the Vonage in-store sign up.

My take on this is it's fraud one way or another. Either ...

1. The fraud happened 2 weeks ago when they wouldn't honor the ad/promotion and gave out false information for doing so.

2. The fraud is happening this week if they are selling the services of a bankrupt company knowing that these new sign ups will not get what they are promised (either in the form of service and/or rebates).

Does Circuit City actually train their Customer Service associates and store managers how to deal with people? Brian and Jackie at the Albany, NY store are, without a doubt, the rudest, most condescending people I've ever had the displeasure of dealing with. When Circuit City files for bankruptcy, they can blame no one but themselves.

Poor customer service should be the trademark of Circuit City! I purchased an HP DV6565US laptop in Syracuse Carousel Center Store. Due to my application requirements, I need windows XP Pro on it instead of Vista. They made me buy a brand new copy of Windows XP from Best Buy since they do not carry it. They told me that I can pick up the computer next day with XP installed. The next day, first I was told that they can't do it and will refund my laptop. When I brought up the Windows XP they made me purchase which I can not return since the box is opened by them, the response was " That is between you and best Buy". When I went to the store to find a solution to the problem the following day, they said that there is another way and they can do it. It has been 3 days and I am being given a good run-around. Every time I call, I am being told that they are running into driver installation problems. I think that they are incompetent and they don't know how to do it. They are now avoiding me. The store director is no longer returning my phone calls.

I will never shop Circuit City, laying off employees and wanting to re hire people for less is typical corporate greed... you will probably start a very dangerous trend. No more of my business.