Circuit City
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Category: Electronics
Contact Information United States
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Circuit City Reviews
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Collins
April 16, 2009
Fraud and cheating
Pattel Manager has a short fuze and is very unprofessional. I decided to stop by your Palmdale Circuit City on 2-25-09 at approx 7:00 Pm. Located at 39331 10th Street West Palmdale, CA 93551 (661) 224-1467 to see if the store had some fixtures and or shelving for sale at a decent price. I walked around the store and walked toward the rear of the store hoping to find a sales associate to help me. I opened the door which appeared to be the back stock room and looked inside. I did not notice anyone there so I closed it. As I closed the door I noticed a Gentleman (Later Identified as Pattel Store Manager) Walk towards me in a hostile way from approx 40 Feet away. Pattel Shouted at me from the 40 Feet distance and stated, 'Hey get the hell out of there'. I was so in shock that I turned around thinking that he was talking to someone else. He then came closer and Stated in a loud voice, 'Yeah you, what the hell are you doing back there'. I Stated, 'Wow, do you always treat your customers this way, I'm looking for an employee to help me find fixtures for my business'. Pattel Stated, ' You have no business back there, get the hell out of my store, I'm calling the Police'. I was so in shock as some of the Customers were as well, in fact I have the Contact information of a Customer who witnessed the whole incident and is willing to testify in Court on my behalf if necessary, His name is Dan H. I asked for the Mangers Name and told him I was going to Contact the Corporate office to complain about his unprofessional behavior. He Stated, 'I don't Care'. Approx 5 Minuets Later as I was leaving the store in disbelief in what just happened The Sheriffs Department Arrived to the location and I explained my story to the officer. He told me to wait while he talked to Pattel. Approx 15 Minuets later the officer told me not to worry about it, Pattel has a short fuse. I went home and I was embarrassed to say the least. I feel like my Civil Rights were Violated, I was falsely accused of something, and My character was defamed by this incident. I'm requesting attention in this matter as I'm prepared to go public and seek legal council regarding this matter. I'm outraged and can not belive that Circuit City would employ and trust a business in the hands of Pattel.
Please contact me with any questions related or not related to Pattel Manager or this incident.
Please Note: The Back Stock Room Door had no Signs on it whatsoever ( I took Pictures) and Also there are several signs saying that everything is for sale including all fixtures and shelving.
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Martin
April 14, 2009
Terrible experience
I bought QuickCam Communicate Deluxe from Circuit City during the black friday sale in 2008 and and immediately submitted the rebate forms, and got confirmation about the submission. In Jan. 2009, I sent email to check the rebate, they said the check was sent out. Actually it was not, then they said they will reissue other check after 30 days. 30 days passed, nobody reply my email, and the web is not accessible anymore.
Circuit City have a big time rip-off! I believe there are a lot of people victim of them.
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Justin
April 10, 2009
Awful company
On 02/08/06 I purchased a sony KDF-E42A10 42' projection HDTV for $1849.99. I also paid $399.99 for the protection plan. The day I got the television home and plugged it in the entire picture had a green tint to it so I called the phone number they gave me with the warranty. Circuit City sent out a repair man in a Circuit City van to fix my problem or so I thought.
When the repair man left my home he had broken more of my television then what was messed up in the first place and now I had no picture and no sound for two weeks while I had to wait for parts to be shipped to my location. This caused me to miss viewing the super bowl at home in HD. When the parts got to my house they sent the same repair man to my home to replaced the bulb, color engine, and power supply on my TV.
While putting my television back together he lost half of the screws to the back of my television and would do nothing about it. Nine months later my picture has gone muddy on my TV so I call for a repair and again they send me the same repair man as the first time and he once again replaces the color engine on my tv stating that one of the triple LCD panels on it had blown out. My television then worked correctly for about a year then the picture started to get dark again.
I then called for a repair and they send out a repair man who replaces the color engine and power supply again. Two weeks later I had to call because the picture got dark again and they sent out the repair man to replace the bulb again on my set. Now according to my warranty if I had to call for service three times Circuit City was supposed to replace my television but refused to do so.
Now Circuit City is going out of business and once again my picture has gotten dark and muddy and I still have a year left on my warranty and it looks like the color engine has gone blown a panel again since my colors are dark and muddy and am stuck with a lemon sony HDTV and only the option to fix it once again since there is now no Circuit City to attempt to get a replacement television from as stated in my warranties lemon clause.
Circuity City has gone out of business in the United States and all I have to say is 'it couldn't happen to nicer people'. I spent $2249.98 on a TV and a warranty and neither one worked as intended.
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Sharon
April 6, 2009
Fraud and cheating
I purchased two HP laptops from Circuit City during the black friday sale in 2008 and immediately submitted the rebate forms for both. Online status showed everything fine. I also received an email in Jan 09 that the checks have been printed (with amount and check number) but have never received any checks. When I emailed to inquire on the status I was told to email after 30 days and they would reissue new checks. When I sent the email requesting new checks, I received this email:
If you are inquiring on the status of your Circuit City mail-in rebate, at this time we are unable to provide a status update as to your particular rebate submittal. It is our intent to provide further instructions as soon as they become available. Please visit http://investor.circuitcity.com/announcement.cfm
for the most current information. We appreciate your patience as we work through this difficult situation.
Today, I tried once again to check the web for an update and guess what the page no long exists! I am furious - $300 down the drain and I actually got up and stood in line at 2:30 a.m. to be ripped off! I could have bought these computers anywhere at what I ended up paying!
Circuit City should be held responsible for these rebates - big time rip-off!
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Sally24
April 1, 2009
Fraud!
Circuit city/chase credit card charged me the deferred interest 2 months earlier then stated in my statements. When I called to question this I was rudely talked to by their customer service reps. They informed me that in Jan. they received my payment 2 days late therefore the terms and agreement were null and void. None of this is mentioned in any of the paperwork I have from the credit card. But the service reps did not want to hear any of that and actually hung up on me TWICE. So much for customer service. I refuse to pay the $550 they are charging me secondary to the fact of the statements I have following the late payment with the original exp. date. I'M glad circuit city is out of business and I will close my other chase credit card!!!
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lcc
March 26, 2009
Fraud charge
Amount: $1511.99
In December 2008 a television was purchased on this credit card in the Cranston R.I. store. It was on sale; however, it was not in stock. The salesmen said to purchase the television, in order to preserve the sale price, and when the set came for delivery into the Cranston store stock, I would receive a phone call and I could pick it up. However the set never came in, they never received any more stock . I have spoken to reps from the company who say they have straightened out the issue. I was told it would reflect in the March 2009 bill and was also advised to put this in writing. However this never happened I am enclosing a copy of the receipt as this is the only documentation I was given. I never picked-up the item since it never came into stock, so there is no delivery receipt. I was never given any other written documentation, just a verbal commitment that I would receive the item when it came into stock If you contact the store they will tell you that no delivery receipt exists. I am formally asking Chase, as my credit card company, to please investigate this on my behalf.
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Anthony
March 13, 2009
Fraudulent charges
I purchased the HP notebook from Circuit City on Black friday of November 2008. This came with the $150 rebate from Circuit City. I applied for the rebate through their online tool as soon as the computer arrived about 10 days later. I received an email on January 22, 2009 that the rebate check was sent and that I would receive it in 7-10 days. I never received the rebate check. I began calling about 2 weeks later and each time I was told to give it more time.
I called on Feb. 21, 2009 and they said that they would reissue me a check and that I should get it in 7-10 days. Once again NO CHECK. Every time I call they say that I should give it more time. I now believe I will not be getting a check.
What is frustrating is that once I heard they were filing bankruptcy in January I was going to return the computer so that I didn't need to worry about getting a rebate check. However, the person at the rebate center assured me that I would get my check. I trusted them and now I doubt I will ever see the rebate check.
I think everyone who is waiting for their rebate check should somehow get in line first to be paid out. Is there any class action going on with this? Has anyone received their rebate check since they filed bankruptcy. I would like answers and no one is giving any. This is the most dishonorable company and I am so glad they are out of business so no one else will get robbed like I did.
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Johny
March 13, 2009
Rip off
I recently purchased a blu ray movie from the store and later when i got it home and opened it a week later to find there was no disc in case. I paid $35.00 for an empty jewel case. Now they're closing and says ALL SALES FINAL.
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bruce kozlin
March 13, 2009
honor waranty/city assure,
i purchased lap top from circuit city, purchased 4 year extra coverage, now circuit city is out of business city assure does not want to take care of problems. i paid 549.99 for coverage. problems fan, lap top over heat and fan makes a lot of noise, battery will not hold charge, also screen fads in and out of bright ness . my ticket #086304418643. called and spoke to city assure and got run around. i feel all the problems with lap top it should be replaced. toshiba satellite a105s4334. please advise next step.
thank you
bruce kozlin
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William
March 11, 2009
Scam and cheating
On 02/08/06 I purchased a sony KDF-E42A10 42' projection HDTV for $1849.99. I also paid $399.99 for the protection plan. The day I got the television home and plugged it in the entire picture had a green tint to it so I called the phone number they gave me with the warranty. Circuit City sent out a repair man in a Circuit City van to fix my problem or so I thought.
When the repair man left my home he had broken more of my television then what was messed up in the first place and now I had no picture and no sound for two weeks while I had to wait for parts to be shipped to my location. This caused me to miss viewing the super bowl at home in HD. When the parts got to my house they sent the same repair man to my home to replaced the bulb, color engine, and power supply on my TV.
While putting my television back together he lost half of the screws to the back of my television and would do nothing about it. Nine months later my picture has gone muddy on my TV so I call for a repair and again they send me the same repair man as the first time and he once again replaces the color engine on my tv stating that one of the triple LCD panels on it had blown out. My television then worked correctly for about a year then the picture started to get dark again.
I then called for a repair and they send out a repair man who replaces the color engine and power supply again. Two weeks later I had to call because the picture got dark again and they sent out the repair man to replace the bulb again on my set. Now according to my warranty if I had to call for service three times Circuit City was supposed to replace my television but refused to do so.
Now Circuit City is going out of business and once again my picture has gotten dark and muddy and I still have a year left on my warranty and it looks like the color engine has gone blown a panel again since my colors are dark and muddy and am stuck with a lemon sony HDTV and only the option to fix it once again since there is now no Circuit City to attempt to get a replacement television from as stated in my warranties lemon clause.
Circuity City has gone out of business in the United States and all I have to say is 'it couldn't happen to nicer people'. I spent $2249.98 on a TV and a warranty and neither one worked as intended.
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