Circuit City
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1 stars | | (199) |
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Category: Electronics
Contact Information United States
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Circuit City Reviews
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Tony
March 8, 2009
Terrible experience
I purchased the HP notebook from Circuit City on Black friday of November 2008. This came with the $150 rebate from Circuit City. I applied for the rebate through their online tool as soon as the computer arrived about 10 days later. I received an email on January 22, 2009 that the rebate check was sent and that I would receive it in 7-10 days. I never received the rebate check. I began calling about 2 weeks later and each time I was told to give it more time.
I called on Feb. 21, 2009 and they said that they would reissue me a check and that I should get it in 7-10 days. Once again NO CHECK. Every time I call they say that I should give it more time. I now believe I will not be getting a check.
What is frustrating is that once I heard they were filing bankruptcy in January I was going to return the computer so that I didn't need to worry about getting a rebate check. However, the person at the rebate center assured me that I would get my check. I trusted them and now I doubt I will ever see the rebate check.
I think everyone who is waiting for their rebate check should somehow get in line first to be paid out. Is there any class action going on with this? Has anyone received their rebate check since they filed bankruptcy. I would like answers and no one is giving any. This is the most dishonorable company and I am so glad they are out of business so no one else will get robbed like I did.
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Eliza
March 5, 2009
Fraudulent company
I purchased a TV form Circuity City in July, 2007 with the Circuity City Advantage Program for total of $3500. The TV needed to be repaired in Dec.08. When they finally got someone to look at it, they found it need repairs totaling over $3200 so we were told they'd put it in the exchange program. That happened on Jan.30, 09. Today I received a call saying they were sending me a check for $849.99. I could also find a similar replacement on the Best Buy website with a Model # TH50PE8U(Panasonic).listing for $849.99. After going to the website only to find there's no such model# there. I feel that they are taking advantage of to many people.
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Robert
March 3, 2009
Terrible company
On 02/08/06 I purchased a sony KDF-E42A10 42' projection HDTV for $1849.99. I also paid $399.99 for the protection plan. The day I got the television home and plugged it in the entire picture had a green tint to it so I called the phone number they gave me with the warranty. Circuit City sent out a repair man in a Circuit City van to fix my problem or so I thought.
When the repair man left my home he had broken more of my television then what was messed up in the first place and now I had no picture and no sound for two weeks while I had to wait for parts to be shipped to my location. This caused me to miss viewing the super bowl at home in HD. When the parts got to my house they sent the same repair man to my home to replaced the bulb, color engine, and power supply on my TV.
While putting my television back together he lost half of the screws to the back of my television and would do nothing about it. Nine months later my picture has gone muddy on my TV so I call for a repair and again they send me the same repair man as the first time and he once again replaces the color engine on my tv stating that one of the triple LCD panels on it had blown out. My television then worked correctly for about a year then the picture started to get dark again.
I then called for a repair and they send out a repair man who replaces the color engine and power supply again. Two weeks later I had to call because the picture got dark again and they sent out the repair man to replace the bulb again on my set. Now according to my warranty if I had to call for service three times Circuit City was supposed to replace my television but refused to do so.
Now Circuit City is going out of business and once again my picture has gotten dark and muddy and I still have a year left on my warranty and it looks like the color engine has gone blown a panel again since my colors are dark and muddy and am stuck with a lemon sony HDTV and only the option to fix it once again since there is now no Circuit City to attempt to get a replacement television from as stated in my warranties lemon clause.
Circuity City has gone out of business in the United States and all I have to say is 'it couldn't happen to nicer people'. I spent $2249.98 on a TV and a warranty and neither one worked as intended.
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Polly
March 1, 2009
Fraud and cheating
On 02/08/06 I purchased a sony KDF-E42A10 42' projection HDTV for $1849.99. I also paid $399.99 for the protection plan. The day I got the television home and plugged it in the entire picture had a green tint to it so I called the phone number they gave me with the warranty. Circuit City sent out a repair man in a Circuit City van to fix my problem or so I thought.
When the repair man left my home he had broken more of my television then what was messed up in the first place and now I had no picture and no sound for two weeks while I had to wait for parts to be shipped to my location. This caused me to miss viewing the super bowl at home in HD. When the parts got to my house they sent the same repair man to my home to replaced the bulb, color engine, and power supply on my TV.
While putting my television back together he lost half of the screws to the back of my television and would do nothing about it. Nine months later my picture has gone muddy on my TV so I call for a repair and again they send me the same repair man as the first time and he once again replaces the color engine on my tv stating that one of the triple LCD panels on it had blown out. My television then worked correctly for about a year then the picture started to get dark again.
I then called for a repair and they send out a repair man who replaces the color engine and power supply again. Two weeks later I had to call because the picture got dark again and they sent out the repair man to replace the bulb again on my set. Now according to my warranty if I had to call for service three times Circuit City was supposed to replace my television but refused to do so.
Now Circuit City is going out of business and once again my picture has gotten dark and muddy and I still have a year left on my warranty and it looks like the color engine has gone blown a panel again since my colors are dark and muddy and am stuck with a lemon sony HDTV and only the option to fix it once again since there is now no Circuit City to attempt to get a replacement television from as stated in my warranties lemon clause.
Circuity City has gone out of business in the United States and all I have to say is 'it couldn't happen to nicer people'. I spent $2249.98 on a TV and a warranty and neither one worked as intended.
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douglas blair
February 28, 2009
Alleged Fraud
All of the following is "alleged:" During the store's clearance/ closing sale purchased a digital camera. Clerk removed the security device that kept the box closed, we completed the sale at the register, took it home; opened the box at home and found that though the box contained all of the accessories, the camera itself was missing. This was discovered after the store had closed on Saturday 2/28/2009, we have contacted local law enforcement, need to return to the store as soon as they open, have been told to contact an attorney.
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Margaret Richardson
February 25, 2009
stolen computer
I purchased a computer for my son in August, 2007, complete with extended warranty. By March, 2008, the keyboard needed to be replaced, so we did what they told us to & shipped it to them. We never saw it again. A random phone call sometime in May from an unknown caller reported that we would be receiving a gift card in the amount of the computer purchase price. When I started to question the cost of the warranty, I was hung up on and could not locate the origin of the call. My son has tried to track & contact them online while I have made phone calls, both to no avail. As of today, February 25, 2009, we have no gift card, no computer and no explanation. Please help us! This was over $1, 500.00 that I can not give away.
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Barbara
February 24, 2009
Buying experience
I had purchased a Lenovo Laptop on 8th Jan, 09 online by selecting an in-store 24 mins pick-up. USD 665.49 was deducted from my bank account during the online transaction and on submitting a page stating a web reference number and other order details was shown. Also, the page further stated that I can collect my order from the store in 24 mins.
Reference number: WEB501169315
Order date: 01/08/2009
Store:
Sunnyvale
111 East El Camino Real
Sunnyvale, CA 94087
(408) 720-1043
When I reached the store 1 hour after I had placed the order, the store guys refused to accept the order saying an order number wasn't generated against your order.
Even worse, then they asked me to search for the laptop model I had ordered and buy that on retail then and there. Because I required that laptop asap, I even searched for it in the store but couldn't locate it. Finally after requesting the store staff to help, they pulled out the laptop from under one table in the store.
Finally they even refused me to give the 24 USD gift card for defaulting the 24 mins timeline.
After going through all this trouble (and spending almost an hour in store) and paying double the amount (one amount I paid online which i received back 4 days after cancelling the order and another amount I paid in-store for retail purchase), I was able to buy a laptop from CircuitCity.
Now I heard circuit city is closing down, who's responsilbe.
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Jean
February 23, 2009
Scam and cheating
I ordered a laptop power cord from Circuit City on 1/17/09 and was never told that they were going out of business. I was admitted to the hospital on 2/12/09 and was there for 21 days.
When I returned home, I called Circuit City and they told me that the store was going bankruptcy and to call 1-800-555-4615. I called and waited and finally someone comes on and I asked them to send me a shipping label.
It is now 2/21/09 and I haven't received a new power cord or a shipping label.
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Kyle
February 20, 2009
Overcharged
Hello all I recently went to Circuit City out in Rancho Cucamunga CA. I was looking for a New TV and an SD Card for my digital camera.
After going to a couple stores that were already sold out of the TV I wanted when I got to the Rancho store they said that they had 1 left in the back. They also only had 1 SD chip like I wanted.
So I waited thru the line to donate my money to the slush fund, while they brought the TV from the back.
I handed the really rude girl my visa credit card, she ran it thru and everything looked like it went thru the POS had me sign it. Then the register pop's up and says card declined. So I figured maybe my bank had messed up which they are known to do. So I handed her my Visa Debit Card, she ran it thru as credit and same thing signed the deal then computer says card declined. So at this point I figured maybe there POS was messed up with Visa. So I proceed to use it as a Debit card with the PIN. Charge goes thru just perfect.
Heres rub #1 I get home and check my credit card and I got charged $2400 on my Credit Card, $2400 on my Check Card, and $2400 on My Debit Card. Guess what they all posted.
Heres rub #2 & #3 After finally paying and me feeling bad cause I had to go thru 3 cards and held up the line. They brought out this big box on a dolly a 70' TV. I got happy and brought my truck around to the front to load it up. Since the straps on the box were broken I thought I would open the box just to double check that everything was there. Guess what Empty Box No TV just Packing foam.
So at this point knowing that I now have an uphill battle I figure I will breakout my new camera just purchased at another Circuit City and take a picture. I proceed to open the package and come to find out they sold me a box with a cardboard SD chip.
After striking out on everything I bought I then asked to speak to the manager. He said there is nothing he could do as there registers have been programmed to not give refunds. They didn't have anymore of the TV I wanted, nor the memory card. He told me I would have to dispute the purchase with my bank.
I then got his name which he actually gave, I then asked him the name of the Liquidation company that was paying his check, running the store, and stealing money from me. He said he had no idea.
At this point I had filed fraud claims with my bank and I am holding my breath since they forced me to use my Debit Card with PIN which is just like cash. At least they are in process or reversing the other 2 Visa Transactions. I will post an update with the outcome.
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Barbara
February 6, 2009
Rip off
We purchased a 65in. LCD Sharp TV in Sept. 08. We experienced problems with the picture and called Sharp. They sent out a technician and were informed that Fire Dog ripped us off. They charged us for calibration of the TV which isn't needed and we paid for additional hook ups which weren't needed. The cable cord they installed is bad and needs replaced. We phoned Circuit City to complain about the additional charges and that we needed a new cable cord. The manager at the West Mifflin store in Pittsburgh, PA informed us that he wasn't doing anything for us because they were in bankruptcy. He informed us they weren't even going to replace the cable cord. We asked to speak to someone higher up and he refused to give us any contact person. We have purchased numerous electronic products from Circuit City and I can't believe that we got ripped off by them. At this point I don't know where to turn to get any satisfaction. I see why they're going out of business.
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