Went in to exchange a gps for one at I had originally wanted that best buy had on sale. was told that they could only match the stores price which was 140 dollars more than the online price. so much for their Price match promise that they make seem so convenient. all I wanted was for them to match the price. I know if I had gone to best buy they would have matched the online price. I still don't understand the difference between an online price and a store price. shouldn't the price match also match competitors websites as well?

I was searching the internet for some hard to find cds my brother wanted for Christmas. I found four of them on Circuit City's website on 12/18/08. I was ready to pay for two day shipping to receive it by Christmas, but plastered all over the website on every page and on the checkout page, was a "guarantee" that you could select free standard shipping and it WOULD arrive before Christmas. I thought this sounded great and placed my order. It told me the date my package's estimated arrival time was 12/19-12/24 and I would receive a confirmation email when it shipped. I didn't receive the confirmation email until 12/21, but I assumed they would have sent it the correct way to get to my house by 12/24, as their website "guaranteed". The UPS delivery man came by my house with another package with my mom's present... by no Circuit City package. I asked him if it was possible I had another package that would arrive later. He said possibly, but doubtful. I call Circuit City's customer service number. After about 10 minutes the girl finally manages to tell me that my order had the 12/24 "guarantee". I tell her, yes, I know this, but the UPS guy already came and the order had not arrived. She then informs me that UPS delivers up until 10pm at night and I needed to at least wait until then. I don't know about you, but I've never had UPS knock on my door at 10pm, but I thought hey, its Christmas maybe they work late. Needless to say, my order never arrived. My brother had no presents from me on Christmas. And I am beyond pissed off that Circuit City would "guarantee" something so important around Christmas time, and not live up to that promise.

I purchased a computer form the Brookfield, WI. Circuit City and the sales person opened the box while it was still behind the checkout counter. The sales person the retyped the box and gave it to me. I took it home and didn't get it out of my vehicle and my daughter said that it was the wrong model.

I went back to Circuit City and told them that it was the wrong model number and I wanted the right model. They told me that they didn't carry that model, and I told them I would just return it and go to another place and buy it. The price was only a few dollars more for the right one and was only a few miles away.

They told me that they had to deduct 15% because the box was opened and I told them I didn't open it, that the salesperson opened it and resealed it. Rather then argue with them I took the computer and told them that I would never enter any Circuit City again. Is this the policy that prevents returns or did the salesperson not want to lose a sale?

On 11/30/08 I purchased a Gateway laptop on line at the circuit city website. I was told at the website that it was in stock. I was told it would be delivered on 12/3/08.On 12/2/08 @ 5:00am PST I got on the website to track my order. To my surprise the order was cancelled! I immediately called the customer service number to find out what was going on. The rep told me the order was cancelled due to the fact that they were out of stock. I told her the website clearly stated that the item was in stock and would be delivered on 12/3/08. She told me there was nothing she could do. I pressed the issue and insisted to speak to a supervisor. The rep told me there wasn't one available but she would give me a claim number and I could call back and speak to someone later. On 12/2/08 @11:08am PST I called back and got another rep. I explained the problem to her and she told me there was a mistake and the order was not cancelled and would be delivered on 12/3/08 as promised.I said great and thanks and went on my merry way. On a hunch I got back on the website to track my order.To my surprise it was showing up as cancelled again. I figured it probably had not updated yet.I decided to call the customer service line again and track it that way. To my surprise it was saying that the order was cancelled. I called the customer service line again to speak to someone about my order. The rep informed me that indeed the order is cancelled. Well by now I'm not too happy. I ask to speak to a supervisor. They get me on the phone with a supervisor and I explain EVERYTHING AGAIN. He told me there is nothing he can do. I ask to speak to his supervisor and he told me there is noone else. He is as high as I can go.I again explain the issues I have with the website and false advertisement and misleading information. His attitude was indifferent and he could pretty much care less.He pretty much told me we made a mistake, the website wasn't updated properly, we are out of that item, there's nothing we can do, goodbye.

On 11/30/08 on-line I purchased a Gateway lap from Circuit City, or from what I am now calling CROOKED CITY. I was specifically told on-line the product was in stock. I was also guaranteed that I would receive my order on 12/3/08. On 12/2/08 @ 5:00 am PST I got on-line to check the status of my order. To my surprise my order had been cancelled. I immediately called the customer service number to find out what was going on. They informed me that it was cancelled due to the fact that the item was not in stock. I explained to the rep that I was led to believe the item was in stock and was guaranteed it would be here on 12/3/08. She told me there's nothing I can do. I press the issue and ask to speak to her supervisor. She told me there wasn't one available but she could give me a claim number and I could call back later and speak to some one of at a higher level. I say ok and hang up. On 12/2/08 @ 11:08 am PST I call the customer service line again. I explain AGAIN what happened. This rep told me your order is not cancelled and will be there on 12/3/08 as promised. I say great, thank you and hang up. On a hunch I decide to check my order status on-line. I look it up and it still says cancelled. I figured it wasn't updated yet so I decide to call the customer service line again. I check my order that way. It still says cancelled. I finally get to talk to another rep. I explain everything AGAIN. She told me sorry your order is cancelled there's nothing I can do. I ask for a supervisor. I talk to him for about a half an hour. The end result is he said there was a mistake, I'm sorry, there's nothing we can do bye. What has happened to customer service? They honestly believe one person doesn't matter! I work for a major utility in San Diego, Ca. I am a member of local IBEW 465. I have access to a lot of people and I will make sure they all hear this story and I will ask them to please not shop at CROOKED CITY!