I have been a customer with Cirro Energy for over two years. I called them more than 24 hours ago to have a letter of credit faxed to my new energy company. When I talked to someone yesterday( I have her name but of course noone there has ever heard the name) I was told the letter would be sent within 24 hours. It hasn't I just called and spoke to someone else and was told that they have no record of my call yesterday and he would send another letter. I asked to speak to that department and he said I couldn't, they could only email them. I asked for a supervisor and was told she was busy. When I insisted that I speak to her I was transferred and conveniently hung up on. I have never been late on a payment and I'm not surprised about how they treat customers. For the last year customer service sucks. DON'T USE THEM. IT MAY BE CHEAPER (BUT NOT REALLY) BUT THEY DON'T CARE ABOUT YOU. JUST THEIR MONEY

I had a 1 yr contract at set price; they did not notify me at the end of contract to see if I wanted to renew; more than doubled my rates without notice and now want $600.00 over and above the contract price.

When called about it, they said they would renew my contract and rescind the overage; LIED, LIED, LIED!

They are scamming Texans and should be kicked out of Texas Electricity Market.