Cisco Systems

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Cisco Systems Reviews

ssalgado March 31, 2011

Linksys E3000

After 8 days I finally received the Linksys E3000 wireless router from Cicso. After unsuccessfully trying to get it to connect to the web, I finally called their service technicians. I spent the next 3-1/2 hours with the tech over the phone trying to get the router to work. Finally, I was told that it the internet connector was defective and that I would have to speak to customer service. Before speaking to customer service I waited to speak to a supervisor who said that I had to speak to a senior technician. After another grueling half hour with the sr. tech, I was put on hold to wait for customer service. The connection with customer service was immediately severed. The next day I called Cisco customer service for a replacement. I was told by the supervisor that the only replacement that I could get would be a refurbished one. I paid for a new system, they wanted to replace it with a refurbished one. For the next 45 minutes, I tried to get in touch with Cisco's US branch. Their US offices only handle enterprise customers. They take our American money but do not want anything to do with regular people. After another grueling 1/2 hour, I finally spoke with a rep who got permission from her supervisor to issue me a return label so that I could send the defective router back and get a refund. They originally wanted me to pay to send it back. Cisco is the absolute worse company to do business with. The US branch wants nothing to do with regular folk. I take that back. They only want our money, but will not assist us in any other way.

Caruzzo January 25, 2010

Simply awful

I purchased a Linksys wireless router to accompany the XO laptop that I bought for my parents for Christmas (the laptop is great). They currently have an old desktop PC that does not have any Ethernet ports, and must therefore connect to the DSL modem via a USB cable.

I was able to get the wireless router to work, but then the PC couldn't connect to the Internet. Once I got the PC's Internet connection working again, the wireless stopped working.

After about an hour and a half of trying to get it to work, I called Linksys customer support. And after about 45 minutes on hold, I spoke with a tech support person who had me fiddle with the connections and configurations for another 45 minutes or so to no avail until my cell phone battery died.

The next day, I called customer support again, waited for 30 minutes on hold, and then fiddled with the connections and configurations with another tech support person for another 30 minutes.

After trying a bunch of different things, the support person asked me to hold. He came back after a few minutes, and informed me that the router I purchased cannot be used with a USB modem.

Had they shared this tidbit with me in the first place - or better still, included it in the documentation that came with the router - I would have simply given up and returned the router to the store and would have continued buying Cisco's products with no hard feelings.

But because they wasted several hours of my time through their sheer incompetence, not only has Cisco Systems lost a customer, they have gained a lifelong enemy.