For 26 years a citi bank card holder, and somehow I was late last month on my payment for the very first time. My interest rate went from 9.9% to 29.9% just like that! That is loan sharking Robbery Called customer service (Out source to India) and was told "yeah you got Jacked" it's in your agreement to do this...You now have to pay 6 months of 29.9% Then we will review your account, after being on hold for 14 minutes

No help at all! Where is the justice. I am not done with them, the Business section of the LA times is very interested in the story as a feature with thousands of other citi complaints... I guess I am not alone... California Consumer Affairs recently told me that banking issues are now #1 complaint.