Citi Bank

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Category: Business & Finances

Contact Information
India

Citi Bank Reviews

KIRAN KANTH July 12, 2011
CITI BANK NEFT TRANSFER ISSUES
Hi,

I have transferred a sum of 200000 from my citi bank account (A/C: 5751378809) (IFSC: CITI0000004) to one of my friend’s State bank of Hyderabad account (A/C : 52117069851) (IFSC: SBHY0020859) on 8th of July 2011. The amount has not been credited to her account yet. The RBI reference number that citi bank has given me is CITIN11127420337.

CITI bank is not able to help me trace out where exactly my money is. If this is the value citi bank is giving for a persons hard earned money then and a mans urgency this has to be highly condemned. This transfer will cost a mans whole carrier if not done in time.

Although I have raised the concerns with both the banks, they are not taking the matter seriously. Please help.


Regards,

Kiran.
deborahleeallen April 6, 2011
charges on cancelled card
12/09 my husband lost his job and shortly after that he contacted Citi to cancel our credit card. When I made the final payment I wrote on the payment receipt "final payment on cancelled account" A few months later we cancelled our Direct TV account and agreed to make payments on the early cancellation fee. We received a letter from Direct TV that we owed $0 because the early cancellation fee had been charged to the credit card. With in 2 weeks we received a bill from Citi that the cancellation fee had been billed to the cancelled card. My husband and I both called to find out why this charge had been made to a cancelled card. Citi has given us several excuses and the run around. After several phone calls from both my husband and myself Citi agreed to send us a letter stating that the credit card had been cancelled and no charges would be made. At no time did Citi send us statements or any other communications between the time we originally called to cancel the card and the billing statement for this charge. Citi did not call us to make us aware that they were re-activating this account without our authorization. Since they have written verification in the form of the final payment statement showing that it was the last payment on a cancelled account they have no valid excuse for re-activating this account with out either mine of my husbands authorization. At this point we can not resolve this situation because Citi refuses to remove the charge. They claim that they did not require either my husband or my consent to authorize this charge on a cancelled account. According to Citi they are not legally obligated to notify us of a company billing them on a cancelled card.
Gail Morse March 10, 2011
without consent
Citibank Credit sold my account without my consent or signature to GE
Money Bank. They transferred my original sale price plus interest without
taking into account the fact that I paid two years on the principal and interest $123/month for a total of $2952. I gave no permission to transfer
my account over to GE Money without my signature or notification.
zekerunning January 26, 2011
credit limit
I recently applied for a refinance loan for my home. It came to my attention that there were some errors on my credit report. I have followed up with experian to adjust these claims. Since then citibank has reduced my credit card limit, stating that my income was insuffient and that I had made late payments on my ATT Mastercard, I have since received a credit summary from experian which states that my account with Citibank is in good standing and I have not had any late payments. I share the mortgage wtih my husband and he and I both cover the costs of our home. I hope you can resolve these matters in a timely fashion. My husband and I would very much like to take advantage of the lower interest rates currently available to refinance our home and reduce the number of years to payoff. I thank you for looking into this matter.
negat January 24, 2011
Awful customer service
The customer service line and experience with citibank is unlike any I've ever had to deal with. After calling and being forced to go through the entire automated system for 5 minutes they put you on hold, I've waited on hold after going through the automated process 4 times this morning. I wait for roughly 6 minutes and then the phone system hangs up on me! What kind of customer service is this if you can't even speak to anyone to try and deal with your issue. All I wanted to do was make a payment, there is no online payment options available and to pay by phone charges an additional $15.00!!! Its almost like they want to force you to have to incur the late fees. I will be paying off this card and canceling all future services with them.
khakim January 21, 2011
duplicate charging and fax that doesnt work
I have a citi bank card and because I travel alot, I set up an auto pay through them about a month or 2 ago and was informed it would take about a month for the auto pays start transacting. A few weeks ago I received a few calls from Citi card informing me of a past due (by a few days) amount due, so I called to make payment. When the rep asked me why I didnt pay on time, I informed him that I was thinking that my auto pay would have been activated by now. He informed me that no, it wasnt activated yet and that I needed to pay. So I set it up to pay half of the amount due on the day of the call and the other half due one week later when I was to be paid. Around the time that I was paid, I went to check my bank balance and saw that I had the amount that I authorized pending as well as the entire amount that was originally due through auto pay!! So...they basically billed me twice. I dont have a big balance, so the additional auto pay forced me into overdraft with my bank. I called my bank to inform them and I also called Citicard. Citicard said they would issue me a credit of the duplicate auto pay, which they did, but I also asked them to reimburse me for the overdraft charge that my bank charged me for lack of funds. This is where I have the major complaint. I was informed that I would have to write a letter to "Customer Service" and fax them the letter with my explanation along with a copy of my bank statement showing the overdraft charges etc for reference. Well the fax number they gave me doesnt work "BUSY / NO RESPONSE" is all I get. I called again today after trying to fax a few times and was given an alternate fax number that also does not work. When I spoke to the rep on the phone today, she didnt sound suprised that I was having issues. It is so obvious that they are making it hard for the customer, with hopes that we will give up and just take the hit for the fee. If they really cared about their customers they would be able to do this via email or a less outdated method. Im calling them back today to demand another form of communication. I suppose I will just snail mail my request to them if I have to...not going to rest until I get my overdraft fee refunded. Its only fair!!
varunsvb January 14, 2011
citi bank mail
hi.. i am varun.. i just want to know if this mail is scam or not..

*** CITI-BANK PAYMENT CONFIRMATION LETTER *** TRANSFER NUMBER: SW1100591978909PCA*** Spam
CITI ONLINE BANKING <[email protected]> Wed, Jan 12, 2011 at 7:17 PM
To: [email protected]
Cc: [email protected]

TRANSFER ORDER
The Wire Transfer Order from Citi Bank International Online has been Approved.
TRANSFER NUMBER: SW1100591978909PCA

We have received a TRANSFER ORDER placed by our Customer ( Mrs Cara Mason ) have the sum of {Rs 10, 000 }For your item as a payment for (nokia 5220 and nokia n72) and it has been successfully processed and has consequently been APPROVED.The financial details of the transaction are stated below:
* Payment Receipt Confirmation *

Order Status:
APPROVED
Transfer Payments Order Available
AVAILABLE
Date Placed
12-1-2011
Order Status
TRANSFER CONFIRMED
Transfer Order Number
SW1100591978909PCA
Billing Information:

Transfer Status:
WIRE TRANSFER CONFIRMED
Payment Method
VICE CARD/CASH
Card Number
4***********5643
Exp. Date
10/2012
Name on Card
Mrs Cara Mason
Street Address
CANADA 2809-4 COSCO TOWER
Name of bank
Citi-Bank International
Country
UNITED STATE OF CANADA
Services Purchased:
DIRECT TRANSFER CASH
Item Amount
Rs 10, 000
Total Amount transferred to seller
Rs 10, 000
Bank Name
SBH bank

Shipping Services FedEx/Dhl
Country/Address
India
Item description
NOKIA 5220 AND NOKIA N72

.


Use our online Transfer to pay for online purchases, the companies / individuals you buy from all over the world. This is an important security feature and certainly is better than having your credit card number transmitted all over the Internet. Our Service is secure, and we screen our merchant accounts very closely in order to protect the sellers and the buyer
Account Name
M.Sudheer Reddy
Email Address of the seller
[email protected]
BIC/SWIFT
n/a
IBAN
N/A
ACCOUNT NUMBER
62085005770
ATTN:- Kindly Understand that Your Payment has been Processed Successfully on your behalf and it remain the final process to Transfer your money into Your Bank Account, but before this we will need the DHL/FEDEXPacket-Shipping Service Shipment Tracking Number of the item before we can activate your bank account... Please do allow 48 TO 72 hours to activated your bank account after verifying the shipment of the item to the buyer This is how we work things out here, Concerning the payment for goods and we do hope you will understand us well and comprehend with us about our
form of payment to secure both the buyer and seller interest from any type of risk and fraudulent practices that is very rampant via online transactions.
OUR TERMS AND CONDITIONS
We write to inform you of the readiness of this bank to make the transfer as soon as the shipment is made and verified .
We urge you to Contact the bank Correspondent By Replying this Mail.
*THE SCANNED RECIEPT*
This scanned receipt must be digitally snapped and sent to the customer care department of the Bank Through.
Web:-www.CitiBank.com
E-Mail:[email protected]

The scanned receipt serves as a reference for the Accounts Department of our Bank ...
The receipt number occupies a space on the form for the transfer of the payment to the bank account sent to us by the pay to the Accounts Department.
*VERIFICATIONS*
We verify the Ingenuity of the Shipment due to the high rate of fraudulent acts on our internet transactions.
It is the duty of this Bank Correspondent to confirm the genuiety of the Shipment Because most of our users have been scammed in one way or the other by our negligence.
We have introduced many ways by which this scams and frauds can be reduced in our daily transactions.
*STATUS OF TRANSFER*
You are Required to contact our Bank Correspondent Website for More Information concerning the Status of your Money.
Bank...Designed To
Serve You More Better !!!


***ATTENTION***
The order has been APPROVED, you CAN NOW ship the merchandise to the buyer's shipping address. You are expected to make the shipment with 48hours of recieving this Transfer Payment Approval Notification and get to our Transfer department/Technical Dept. with the tracking number for Shipment Verification.
THANKS FOR USING CITI-BANK® ONLINE TRANSFER..


Mrs. Anne Welffring.
Citi-Bank Zonal Manager.


Thank you for using Citi Bank


© Copyright 2006 Citi® Bank Online. All rights reserved


Citibank as one of the largest retail banks in CANADA and Europe offers a full range of services for banks and other financial institutions Worldwide


Yours Sincerely,
Citi® Bank Online Group
2809-4 COSCO TOWER
CANADA,
CANADA 2809-4 COSCO TOWER
Citi-Bank International,
CANADA
Email: [email protected]
wealth2k December 17, 2010
Re: Website Logon
I CAN'T GAIN ACCESS TO CITI BANK https://www.na.citiprepaid.com/ TO VIEW MY ACCOUNT ACTIVITY. I SPOKE WITH CUSTOMER SERVE 5 TIMES AND EACH TIME THEY SEEM TO BE READING FROM A SCRIPT LEADING ME TO RESETTING MY PASSWORD. I KEEP TELLING THEM ITS NOT A PASSWORD PROBLEM. AFTER THE 5TH TIME COMPLAINING, THEY TRIED TO LOG ON FROM THEIR SYSTEM AND RECEIVED THE SAME MESSAGE.
" Site Unavailable Our site is currently unavailable. Please check back later.
For more information or immediate assistance, please contact: [email protected], or call the Customer Service number on the back of your card."
THEY TOLD ME TO TRY AGAIN AGAIN IN 48 HRS...THAT WAS 3 WEEKS AGO.
TO THIS DATE I CAN'T LOGON TO CHECK MY ACCOUNT. THEY STATED I CAN CALL THEM FOR TRANSACTION DETAILS.
sachin kumar pandey October 2, 2010
credit card not received from from last 1 year
Iwas having citi reliance gold credit card with me..And i was told that citi banks tie up with reliance is over so we wlii issue you a new credit card.This incident took place in the month of july 2009. Since then i have requested so many times about the status of my renewed credit card but no body is bothered to tell me the exact status and above to that i am getting statements on my email add stating about my outstanding payments on the credit card.How can i make a payment for the credit card which even i have not received till yet.. Hoping this way of request i am hoping for a positive response from CITI BANK'S side.


Regards
Sachin Pandey
Driver R August 10, 2010
Using robocall to harass customers
My Citi Bank credit card payment was due August 2nd but I misplaced it so sent the payment on the 5th. I have received 3 robo-calls reminders that I am late - one this morning that woke me up.

When I called customer service, the representative said it was my fault for being late and he could not guarantee the calls would stop before the payment was received. I informed him that it was not good business to harass your customers and I canceled the card. I hope you will too. Maybe their management will get the message.

Note: After I canceled the card, told Citibank I didn't want to receive any more calls, and wrote the above message, I still received two more calls. I called them back and told them I was charging them $50 per call - but they just thought it was funny.

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