I was browsing to find a way to contact and complain at Citi Mortgage and found your website. I am glad I did. You think trouble. We were hit with a tornado on April 27 and insurance sent money fairly quickly but the ordeal with the mortgage company has been a nightmare. They say they need this and that sent in, you do it and they come up with something new. When you have 80 thousand worth of damage they expect you to get money in one third increments, which putting a new metal roof on took most of that money. It has been a month or better and it is a nightmare. I have heard that they invest that money and make intrest off the money we paid in to the insurance company. What is up with that. They sure want their mortgage payment on time... Just saying...

Inspectors from Assurant Property inspections do not have to be trained. All the inspectors are required to do is to go out and make sure either the home repairs have been finished, or are in the process of being finished and estimate how much of the damage still needs to be repaired. Thats all. They are not a licensed real eastate or insurance inspector. It really doesn't make any difference what the inspector turns in because the mortgage company ( CITI ) is going to do what THEY want to do as far as the claim goes. I've known people who have fought with CITI Mortgage for 6 months or longer just to get the repairs completed or to get a contractor paid. In my opinion, there should be a class action lawsuit filed against CITI Mortgage concerning property damage repairs. The hell they put people thru is completely uncalled for.

Citi Mortgage a.k.a Shitty Mortgage...it's damn near impossible to contact these assholes...There is no contact web address e-mail for them..or has anyone been able to find one?

We applied for Citimortgage loan modification May 2009 and as of today (7/10) nothing has been accomplished! We tried to do everhing we can to finalized this process and has been one of the worst processes ever! As regular citizens of USA we tried to pay but becuse of bad economy last year our paychecks got hit and hit big time! We start to strugle like most of the midclass people in USA so we call CITI mortgage to see if is anything we can do to make our life a bit easier and save our home! After being switch back and forth finaly we got to some lady who took full info's, income and financial statments we got "approved" for rate reduction and our payment got 350 bux less! I was super happy ...i saved our home! But loan sharks are thinking different! So we start geting calls about paperwork they need so we start sending and sending and sending! UPS/USPS/Fedex you name it! Faxed over...emails and they always manage to lose something! Tax form was send to them 13 times and thy still dont have it! HOW THIS CAN HAPPEND?? So 16 months later nothing has been done...i mean nothing ...but CITI managed to kill our credit score! We were told if we pay "agreed" modified payment we will not be reported as late! So every month on 1st we called them to pay and make sure we are on time we had another fight to go with costumer service..CITI costumer service want to charge you 25 dollars to process the check or they dont care if you pay! Are you kidding me?? Anyway so far we didnt get anywhere except our credit got tanked, house is worth 70K less and lot of gray hair becouse of CITI! I dont understeand this people! We tried everting i mean everthing...pay each month, negotiate payment, rate anything which will bring this to end and seem nobody want to work! Why would they?? They are getting money for Goverment...hold on...this is our tax money and they dont want to help! Last friday i got a call from Citi (EDDIE)...he called with treats me and my family with losing home and being homeless if we dont send them paychecks again which we did on 6.23.10! Need a proof of income every week?? I have no clue what do to anymore..we called them, call HOME office, called state attorney, emails, blogs and nothing can help us to finish this CITI nightmare! ANY CLUES?? ANY IDEA'S GUYS?? HOW WE CAN BEAT LOAN SHARKS?? THANK YOU FOR YOUR TIME!!! Please if you are thinking to do modification with CITI please sleep on it and think! This will be worst ride ever! So for your health and nerves please think!

I have been in refinance with Citi morgage for 4 months...today I received a call that we are being denied because THE CREDIT CARD COMPANIES for two cards they asked me to close (american express and chase), will not provide a letter stating the payoff amount and the per diem. We qualified just fine...have our current mortgage with them...have outstanding Fica scores over 700 both me and my husband, but are being denied because they credit companies won't give them the per diem. Meanwhile the credit statements reflect that I closed the cards and have the daily percentage rate but that is not good enough...they need the per diem in letter form. Now I am fighting to get my $455 back and for them to write letters to these two companies reinstating my cards. What a rip off this has been.