I have repeatedly contacted city mortgage Customer service and faxed a letter to the inquiry department about the harassing phone calls about my account the account is up to date yet I get up 30 phone calls a month regarding the account all attempts resolve this situation has failed.
I have been told to talk to your refinance department about this issue and have been met with a representative who was nasty and very rude on the phone I can not under stand why this is continuing on my account or treated in such a manner it has never been over 30 days late I pay on line and all fees your company has added.
Again I am requesting in writing as to why you are doing this to a account that has been paid and meets all requirements of the loan. I
Sincerely
Larry

How does this mortgage company get by with sending my personal information to India ?????? I resent the fact that my address, phone number, social security number and acess to my credit report is being put in the hands of someone in another country. Who is to say that these people could not sale my information to anyone else. What does this say about a company who is either too lazy or trying to save a few dollars by hiring untrained and unprofessional and under paid civilians in another country!!! Shame on you Citi-do you ever stop to think that you are putting your customers possibly in harms way by exposing us to possible fraud by information that could be put into the wrong hands?? I hope I can find a way to put a stop to this practice by contacting our reps in Washington-there has to be a law somewhere that would prohibit you from releasing your customers personal information.
You also need more training so that all of your employees can be on the same page. We can make arrangements with one rep on one day-several days later-another rep talks with you and knows nothing about it-this goes on all the time-can you train your people to take notes and post them to the accounts??? Its really a simple procedure. You need to get your act togeather-no wonder you are losing so much money-if you get a bailout-spend the money on more training and hire people in THIS country to answer the phones after hours and on week-ends-I'm sure with the unemployment rate so high-you can find employees who speak English-and that we feel more comfortable with -I DO NOT WANT MY IFORMATION FLOATING AROUND IN OTHER COUNTRIES!!!

I sit and read all of these complaints and shake my head, as my family has been a victim of each instance! Missing money from escrow, how about $5800! Needless to say no-one in any of the departments we were transferred to repeatedly could tell us where exactly it went. Ahh yes, and an insurance claim. We had some pretty serious water damage to our bathroom, and they had an adjuster come out who stated it'd be a short time to receive the claim check. This was on September 6th 2008, we got a check November 10th 2008 made out to us and the mortgage company and were told to endorse it and they would distribute funds and they deemed necessary. Meanwhile a family of 4 and sometimes 5 is without a functioning bathroom. It's damn sad when you call and you get someone in the Philippines who is absolutely clueless as to what you are saying, let alone access your account and possibly answer your questions. ABN Amro was a great compant to deal with, when they sold our mortgage to Citi Mortgage it was like stepping right into the bowels of HELL. I empathize with all of you who wrote a complaint here. Every day you just never know what the mail will bring, the emotional and physical stress of it has really taken it's toll on my family. Flipping Frenzy.com was the only place I found that would listen to my complaints and sound as though they can possibly help. Send your stories to [email protected]. If enough of us are saying the same thing, the Government can not keep turning a blind eye. Every aspect of Citi Mortgage is a joke, they are repeat offenders from what I have read here today, and need to be stopped. They have gotten $5800 of my families money, not to mention another $1503 that was never applied properly, my taxes have been paid incorrectly causing yet another whirlwind of POO for my family . The insurance company they deal with (Assurant out of florida)even told me today on the phone that they can not even handle the calls because it is a branch of Citi Mortgage, so when Citi mortgage sent $837 three times in 1 year for my 1 year policy, they were conveniently over paying themselves. These people, this company are #$@##$%^ THIEVES!!!

On June 12th, 2007 I had a house fire in my basement. The basement and all of its contents was totally destroyed along with the upstairs being heavily smoke damaged. The heat made it to the roof and caused a spot in my roof to start leaking. I was dealing with Liberty Mutual Insurance and really thought it was going to be a MAJOR headache. But to my surprize the headache came from my mortgage company which was Citi Mortgage. #1 I had re-financed a year or two earlier just to have my mortgage sold to citi...which I would have NEVER wanted. I have had payment problems, ever since the start with them loosing my payment, saying it had not made it, etc etc. My point is I have enough problems on my own making payments and not screwing up my credit without their help! Anyway, the check came and it was made to me and Citi mortgage. I endorsed the check and sent it to them as they asked. Let me back up. Between the insurance company and Citi, I was told it may be 30 to 45 days before I would have the money to start working on the house. Citi however told me that if I wanted to use my own money, or put it on a credit card that "as long as I kept good receipts" they would send me my money with the first construction draft. This was the first lie that was told to me. I used my savings, and kept good receipts and was not finished, but back in my house in less than 3 weeks. Of course when it was time for me to get my money they told me that I could not get that money until the end and the house was totally finished. Well I stuck it out, robbing peter to pay paul for a year and then on my last inspection they informed me that instead of the 75 to 80% complete it had to be close to 100% complete for me to get my next draft. My question was how am I going to get it that far if I dont have any money...And their answer was to us a credit card or something. Needless to say, no one really cares. They just want their money and nobody know what is going on with the other side. If at all possible NEVER use this company for anything and please pass the word. It is September 19th and I still dont have my money and my house still isnt finished. So I have not had any saving for over a year. I am behind on a bunch of things including my house payment and they are sitting on my money.