too many complaints to list! Just a terrible place to get honest, consistent customer service. (press zero to get a person) Complaints include lost payment, four different addresses to send payments, 2 in writing, 2 by phone. So don't lose your stub or they may never get it! Even if they say they will find it, they didn't and never called. About 1/2 dozen calls got me MEAN RUDE INCONSISTANT ARGUMENTATIVE INFLEXABLE INTERUPTIVE customer service people, including "supervisors". Crappy voice system, never offers a human, just round and round it goes...
My best Recall goes like this --
Payment confusions: [from me or store or them] $40 EACH TIME! the first clerk said they would find my lost payment -- didn't find it - didn't call me back, so my payment was late. ---BAM late fee. Next, was exchanging the bad product that took so long, I didn't make a payment, ---BAM late fee. Product now MORE WRONG so didn't make a payment –BAM late fee. The store refused to make it right -- I hadn't made a payment – BAM another late fee. Surprisingly and eventually Amber at Sleep Train FINALLY got it right, saying she would “handle the finance company”. She didn't or couldn’t but never told me! So, ---BAM another late fee! Then, I made a big payment the 1st week in Jan, long after the Dec statement cycle ended, and I have the Jan statement that doesn’t reflect this, but I found out [purely by accident] Customer Service believes it's a Dec payment!. So, make another payment online today, or ---BAM another late fee! Waived one late fee Nov. 09
THE STATEMENTS: each statement says some crazy amount for the "interest free minimum payment", MUCHO confusing...now a minor point. I suspect they will wheedle out of getting the interest free anyway in the end. I now see another complaint saying just that, so I really doubt they will honor that in the end!
CitiFinancialRetailServices really are assholes; make me crazy frustrated with every call. Sleep Train wasn't any help denying responsibility for their financier. What a racket I got myself into. -LisaRex of CA