I enrolled in a promotional credit card offer from Citicard and specifically DECLINED being enrolled in Credit Protector which is THEIR company. The very next statement there are TWO charges on my card from Credit Protector (!!). These were completely unauthorized charges that citibank put on themselves.
I phoned to cancel and was told it would take TWO billing statements. Pretty suspicious when it's them who put the charges ON the card that THEY own.

This is a very shady company and they should be investigated.

Today, I could not anymore log in to citibank online. It has been my habit that in any day of the way to check or track anything that goes to my citibank credit card. To my surprise, the usual password I entered is not anymore recognized. I called up their Citibank Cebu, Philippines hotline for such complain. I insisted that my laptop has never been used by anybody and I had never used any computer to open for such citibank online. I'm wondering if somebody has really breached in to my account. Does it mean that Internet Security is not anymore effective in Citibank? I was just advised by the agent that my complaint will just be raised. I did not even know what to expect cause until now I still could not log. Thus, I asked just instead for a faxed copy of the updated statement of account.

Here's another catch. Upon receipt of such statement, I was just surprised that two entries came without my knowledge; all were billed from the same vendor with one costing Php 144++ and another P844++. With my recent plight, I called up again Citibank for explanation. As verified by this another agent, such bills are already reversed and I need not to worry because these wont be part of my account anymore.

It is one of the reasons actually why I needed to open such account today to check Citibank's reply as I've already made to ask for clarification regarding such concern. Would this be a strategy for them to block the account in order to clean up the mess so that when opening again, such findings or errors never appear already?

I hope my complaint will be brought to open especially to those who experience the same. It is just unfair for a large company like Citibank to do this kind of trick.

After our harrowing experience with Citibank, I STRONGLY advise everyone, DON’T GET A CITIBANK CREDIT CARD! This is quite a long read, but I hope you take heed.

When we started having financial difficulties, I called Citibank to inquire of any arrangement we can avail of that would allow us to pay my father’s outstanding balance on a reasonable installment basis. But I was told that no such arrangement was available.

Failing to make payments for a few months, the account accumulated. Paying only the monthly minimum amount incurs HUGE financial charges and even MORE penalty/service charges if not paid on time. Citibank personnel started calling us at the office, house and on mobile even as early as 6am or as late as 10pm. If unable to speak to the cardholder directly, these people threatened anyone who took their calls. Not even children were spared from their foul language.

As soon as we raised enough, we made arrangements with their designated collection agency (law firm A) to pay the account in full at a discount. After signing the appropriate agreement form, we paid the agreed amount at an authorized bank. We faxed the payment slip to the law firm and they confirmed receipt of the payment by Citibank.

We requested for a clearance letter certifying payment and closure of the account. We were told that this letter will be sent to us directly by Citibank. After not receiving the letter as promised, we repeatedly called the firm and were always told to just wait. We were also advised to disregard the statement of account we continuously received after full payment. This is machine generated and will eventually stop, they said.

To date, no certification has been received. Payment was made in 2007! Instead, we received a letter from another law firm demanding IMMEDIATE payment of the account after we, as they claim, CONTINUOUSLY DISREGARD their reminders and offers of assistance. Alarmed, we called law firm A and were told that they will communicate with the law firm B to clear the matter. We were also advised to just say the account has already been settled should anyone else call.

Today we receive yet again another letter from law firm B demanding payment for the same account. They even enclosed an advisory stating the new Rule promulgated by the Supreme Court “that aims to speed up disposition of civil cases”. I have emailed them advising of payment. Hopefully after faxing them the agreement form and payment slip, they would stop harassing us.

Again, DON’T GET ANY CITIBANK CREDIT CARD!

had an agreement with a 3rd party collecting agency for citibank philippines to settle credit card obligation for 20, 000 php for a period of 3 months. was able to pay total amount of 7, 000.00. however because of unforseen medical expenses was not able to finish terms. asked if they could extend period of time to pay but instead agency has resorted to harassing me at home and at work. in danger of losing job what to do?

TO
Respected Sir,
I M CREDIT CARD HOLDER OF CITI BANK AND I HAVE STRONG COMPLAINT AGAINST THERE ATTITUDE N UNNECESSARY CHARGES AGAINST CUSTOMERS

Sir
I am using citibank card from last 1 year. IN OCT 2007 I DIDNT GOT STATEMENT FROM CITIBANK, I REPORTED THIS MATTER TO CUSTOMER CARE, THEY PROMISED 2 SEND A DUPLICATE COPY TO ME, I PAID THE AMOUNT ITZ OF Rs 7097 ,i didnt got statement till date,In NOV 2007 DIDNT GOT STATEMENT AGAIN I REPORT THIS MATTER( I WAS 117 MINS) WAITING TIME FOR ME, THEN ALSO I TOLD THE SAME ..I PAID THE AMOUNT Rs.11158 Sir i am into bussiness i have to travel all over india, i kept some signs cheque with my wife to make payments, earlier in may i paid amount twice the amount is off Rs7717, in confusion i paid the amount and mine wife also did, just to over come this type of sitution i decided my wife will pay in future,IN DEC2007 THE STORY IS SAME NO STATEMENT, I CALLED MY WIFE AND SAID U PAY Rs 4000 in favour of citibank, after which i called in customer care they told me amount was some thing near 3850,IN JAN2008 I got call from INDORE, IN VERY ABUSIVE LANGUAGE GUY WAS SHOUTING ON ME, WITH LOT OF EVIL WORDS, ASKED ME FOR A PAYMENT OF 37240,I WAS SHOCKED MY LIMIT WAS 36000 only how come over limit, he only told me itz 54000, really surprize, guy told me we will wait till amount is Rs 51000, then we will show u WHO WE R ? SIR REALLY WORRIED
PLZ HAVE A LOOK
MANU