Find Below my complaint to Citibank and the issue basically my father had an NRE account with my mom as a Nominee when he passed away we went to Citibank Connaught Place branch to transfer the money 1. to be welcomed by the most pathetic Manager who didnt really care and couldnt do her job 2. she informed us that there was no nominee on the account to later on find out from another branch that my mother was the nominee... Makes you think CITIBANK = FRAUD ... nonetheless to say that my complaint letter didnt get much attention...

I am writing to you regarding my dad'... NRE account
My dad passed away on 11th January 2010 and had my mother as a nominee on the account in case of death. I was amazed to know how your staff in your Connaught Lane branch (Connaught lane, Connaught Place, Delhi Indi) treated my family.

The branch manager or the person who takes care of those issues (whosoever it was), was RUDE, not polite and misinformed them about the nomination stating that no one was nominee on that account. Couldn’t even do her job properly and check things the right way.

The second thing which amazed me is your customer services I called them 5 - 6 times for information regarding the procedure to follow and each time was advised a new procedure it show how well your customer service representatives are trained regarding your products!


It is your responsibility to know your policy and procedures. It took us an incredible amount of time to solve the matter and a lot of stress and I am sure you can understand that this is the last thing one need in those circumstances.

From this incident this is the impression Citibank left me:

- Very poor customer service
- Staff fails to know their own products
- Staff with questionable ethics and integrity

I look forward for a coherent explanation on how this could happen and I am hoping that you would take some action with the person concerned in your Connaught Lane Branch.