I fell behind 4 months on my CITI mortgate and called to see what could be done to avoid forclosure. I was able to immediately pay the last 3 months but the girl on the phone wanted to set up an arrangement to "catch up" on the outstanding balance by adding $800 to my monthly payments for the next 6 months. I explained this would be difficult because it's hard enough to pay the reqular amount. She was extremely polite and helpful, but must have been new to her position because she put me on hold a few times, trying to workout a short term payment plan to catch up. While on hold, I sarcastically said to my wife that I'm trying to work something out but they seem to want me to pay even more and I should just "Tell them whatever they want"... Immediately, another person that was monitoring the call interrupted and very harshy said that they could not do nothing for me and referred me to the CitiBank attorney. I was even ready to put off my other payments, utilities, car, etc.. and bring the account up to paid in full, but was denied by Citi employee #RG18049. He then referred all question to Citibank's attorneys. I don't know what to do at this point I am not allowed to bring my account curent. Apparently this guy was having a bad day and decided to take it out on me.

As a former employee of AT&T, I was guaranteed an AT&T Universal Card for life for no fees. They have recently canceled this account because I live overseas. I have lived overseas for over 16 years with this card and have received statements and been able to use my card with no problem.

I want to know how they can just decide to not honor their commitment to provide me this card with no fees for life, especially since I have lived overseas for over 16 years and had no problems until now.

How dare CitiBank broadcast an ad on how we should be more conscience on our spending. After misusing/abusing and downright mismanagement of their own (OUR) financial security and company earnings they put out an ad on how we the consumers need to be more frugal. It makes me sick. I would rather my tax dollars go to saving companies that are being strong held by unions than saving a bunch of arrogant know-it-alls.

Iv'e had my "Citibank" Card since 2000, 2001 when I was in School part of U/Promise which is bogus and never made a dent where that is concerned. Anyway They have tried to charge me a late fee numerous times (I pay my bill online) I'm not sure If it's the computer error, or Their error but the date in which I pay I always pay on time and always pay three times more than the minimum payment.

In short I wanted to Cxl the card(Sick of the constant need to charge a good customer) with all my years and all my buisness and her snippy attitude (I wished I would have gotten her name) she said "Fine I'll do that"

So now I will just take my buisness elsewhere. And believe you me Iv'e done alot of buisness on that card.

The employees are not professional and not intelligent when dealing with customers.