charge dispute reuest was not done when card is active, was fed-up and cancelled card still till now issues unresolved and no one bother to get back at all. 1)called in 3)email 2)went to branch personally 4) emailed again - nothing was finalised since end of march 2010. Card was cancelled and thats it no one explained what happend and no one retrieve my contact records to review what they had done!

I could forward the full email to you for reference, thank you.
one of my request made online(no one did bother ):
From: Customer Service <[email protected]>
To: [email protected]
Sent: Mon, Sep 6, 2010 8:59 pm
Subject: Re: General Enquiry/Feedback


Dear Mr. Deng,

Thank you for using Citibank Online. Please accept our sincere apologies
for any inconvenience caused.

We will be reviewing your request on the Account Closure and you will be
contacted soon.
Your patience is very much appreciated.

Should you have any queries, please call our 24-Hour CitiPhone Banking
at 6225-5225. You can now check your latest account balance or available
credit line and more with just a simple SMS. Enrol for Citi Alerts SMS
now. Visit www.citibank.com.sg/citialerts for enrolment details.

Thank you for banking with Citibank.

Yours sincerely

Renuka K. Manohkaran
Customer Correspondence & Services

Original Message Follows:
------------------------
Form Message
subject:General Enquiry/Feedback
IGKANRES_CIN:N.A
salutation:Mr
name:*deleted*
email:
telephone:9
blk:
unit
street:
postal:
customer:Yes
branch:Select
hr:09
min:10
period:AM
day:Thursday
qn:CANCEL MY CREDIT CARD WITH IMMEDIATE EFFECT IF ANOYONE IS READING
THIS!

I do not want any relation with citibank, my bank acct was already
closed and get a WORKING VP or MD to retrieve a call made in end march
2010 and a email sent about a month later
howknow:Others
others:-
formcode:apfa.genfm
ReferenceNum:14779178

One of the worst experiences, if not the worst, for credit card!
Consumer beware:
1) Charge high annual fees $140 and rigid to waive late charges $50 (can only waive once in 12 months)
2) Difficult to cancel card
1st time - called 24-hour service hotline, officer said cannot, will ask relevant dept to call back but no call-back
2nd time - called to cancel, officer said ok but must settle all outstanding fees including late charges / annual fee etc. Fees settled and card cut. But after some time, still received bill and later charges, realised card not cancelled.
3rd time - called to query. Officer said last time tried to call to confirm cancellation and option form for cancellation sent but no response. Told him over the phone already confirm to cancel, officer did not mention there are follow-up form to be done. officer then said will cancel but again must settle the fees.
4) Agent hard sell for SMRT linked citibank credit card at AMK hub. Card is never used for a few months, but when called to cancel, officer said have cancellation charges of $150! if want to cancel, must wait for 1 year but the agent did not mention about this. If wait for another year, not sure by then what other excuses they have to charge the card-holders???

Dear Sir/Madame,
I have recieved an e-mail acknowledging me that I have won a prize and I should contact Citibank, contacting an employee in the bank. The employee name is Kevin Kessinger. I really do not know it is true or it is a matter of a scamming process. Please i am in urgent need for your response. Kindly find the e-mail sent to me below.
LONDON 332 OXFORD STREET,
LONDON W1C 1JF.

Direct Tel: +44 703 596 7886
Direct Fax: +44 707 505 5880

Dear Winner,

ACKNOWLEDGMENT INFORMATION REQUIRED

You are welcome to Citi Bank London. The payment Bank for British Tobacco Company. We are pleased to be at your service. We are Regulated and Stipulated by the Financial Service Authority (FSA), the financial institutions that govern all financial activities in the United Kingdom.

After receiving confirmation from the British Tobacco Company that you are one of the PROMO WINNERS, we are presenting you with the following options with which you would prefare to receive your winning funds of £1, 000, 000.00 (One million pounds Sterling Only) in our possession. You are to make your preferred and affordable choice from the options listed below for us to remit your funds to you in your country.


Citibank London Options


FIRST OPTION

NEW ACCOUNT SETUP: You will have to open a new Bank account with this bank (CitiBank London) and it will be registered for International Transfer and note that you can make transfer online which will take 24hours to get the local account in your country. After the Opening of an account, an account will be activated and the logins forwarded to you which enables you login and have access into your account online via our website and you can carry on with the transfer of your funds to any designated account number you deem fit.

Note that Your account opening fee will be added to your account balance.

Account Opening Fee:...£25
V.A.T:...£50
Bank commission:...£40
Insurance:...£50

Total:... £165 (One hundred And Sixty Five Pounds Only).

SECOND OPTION

Dispatch Of An ATM CARD: You shall receive an ATM CARD which your winning prize has already been credited into. Once this Card is given to you, the funds can then be withdrawn in any bank in your country. However a courier company which is also an affiliate to the British Tobacco Company, will deliver the ATM CARD TO YOU AT YOUR DOOR STEP.

Max Delivery Duration...24Hrs
Mailing/freight cost ...£30
Handling Fee...£40
Insurance...£50
Vat...£40

Total:... £160 (One hundred And Sixty Pounds Only).

THIRD OPTION

BANK TO BANK TRANSFER: This is the Direct Bank Transfer that will enable you receive your money in any account that you will provide for this Bank to effect the transfer of your winning funds as it is always done electronically and it will take 3 WORKING DAYS to reflect in the account that you shall provide.

Bank Commission:...£20 Pounds Sterling
V.A.T:...£75 Pounds Sterling
Insurance:...£100 Pounds Sterling

Total:... £195 (One hundred And Ninty Five Pounds Only).

FOURTH OPTION

CERTIFIED CHEQUE DELIVERY: You shall receive a Certified Cheque and approved Clearance Documents and this will take 2 working days to be delivered to your house address that you shall provide. The Cheque will be delivered via THE COURIER which is also affiliated to the British Tobacco Company.

Max Delivery Duration...48Hrs
Mailing/freight cost ...£60
Handling Fee...£50
Insurance...£50
Vat...£60

Total:... £220 (Two hundred And Twenty Pounds Only).

Please respond to this email by making a selection from the options above. Citibank London, is committed to rendering qualitative services to you, Also you are advice to send us a scanned copy of your driver's license or your international passport for proof of identity.

So if you are ready to make the payment for any of the OPTIONS above, you are expected to notify this office with the specific option so that we can provide you with the payment details.

Your urgent reply will be most welcome.

We look forward to serving you better

Best Regards,


Mr. Kevin Kessinger.
Chief Operation Officer.
For: Citi Bank

Copyright © 2010. All rights reserved.

Please you can answer me through my e-mail or telephone number
My e-mail is [email protected] or telephone number: 0097477992634
I have tried to call the bank and get an e-mail for contact and unfortunately the e-mails, they support me usually show me failure of delivery.
Waiting for your response

Best Regards,
Dina

I had a credit card that i used for my business for 6 years and paid all my bill on time. all of a sudden they decide to close my acct because my credit rating didn't meet their standards. i had 68, 000 i wanted to redeem and was told my customer service that i had till the end of the month.

well, i just found out that they wiped out all my miles along with the closed account. even though i had another citicard that wasnt closed, they would let me transfer it!

I plan to cancel the rest of my accounts with them.

they are robbers!!

This Mr pradipto kumar biswas, well paid employee of citibank, need SOMETHING extra from me, to do the job assigned to him by the bank.