i recieved unauthorised charging on my citibank account 9.95$ and 6.95$ from wpi*ifriend2-ph elite. pls. stop that anauthorised billing from my account...


BJB

Being charged with Shared ATM charges Education access and other charges for using the ATM card in non citi Bank ATMs for the past 4 months inspite of having a facility for my corporate account where in i can make 10 transactions without any charges.

Telephone charges i have incurred for the past 4 months to call the customer service, to complain about the issue.But still am being charged every month again and again.

I received an invitation to apply for a Citi Forward Credit Card... I waited a week or so and did some research on the product.

I decided to apply, and received a denial, with reasons which are ridiculous. I've made several attempts to speak to someone with underwriting authority, and have NOT BEEN successful. I keep reaching an international call center, spoken with several supervisors, only to be given the run around. The application was declined based on inaccurate information, which I keep fighting with the CRA's. I have provided written proof of the inaccuracies, (1) 6 year old delinquency, and a 10 year old tax filing. Both were entered on this report in error and still show.

No one would hear my points, and no one would provide me with any attempt to help. I am posting this out of frustration in an attempt to have someone with the authority to look at my case and make a decision.

June 10, 2010

Citibank Philippines
Manila, Philippines

Gentlemen and Ladies:

I am writing to express my utter disappointment over your unprofessional and disgusting treatment of a former client.

I was once your loyal member having been a holder of Citibank Master Card since November 1999 until last year when I canceled my card sometime in October in view of my relocation abroad for a new job opportunity.
Before canceling my card, I followed the step-by-step instructions of your Customer Service Representative (CSR): 1. Redeem my rewards point, 2. Pay my outstanding balance and 3. Call again to cancel my card. Two or three days before I paid my balance and canceled my card, I called your hotline to redeem my rewards points. I was assisted by a male CSR whose name has now escaped me. I can still remember what items I chose in exchange for my 50, 000+ rewards points: a digital video cam and some gift certificates. Since I knew that I would be gone by the time the items is scheduled for delivery, I even gave specific instructions on where, how and to whom the items should be delivered to.

Last January, when I had the chance to go back to the Philippines for a short visit, I checked with my friend if he received the items and he said he has not. I called your hotline again to inquire on the status of the items. To my shock and surprise, I was informed by a female CSR that the items were in fact not delivered because I purportedly agreed to waive my rights to redeem my points when I cancelled my card. What the hell? I was dumbfounded. Who, in his right mind would choose to waive his right to redeem the points just because he is closing his account? I have accumulated those points over so many years, refusing to redeem the points until the very end when I have enough to exchange for a better item.

There is no sense or logic to this explanation, none at all! I promptly explained to the CSR what transpired in October 2009. She promised to attend to my complaint and call me back as soon as she has new information. She further told me that they will review the recorded conversations I had with the male CSR and that it might take some time.

And indeed it is taking some time, a lot of time. Because until now, five months later, I still have not received any update from anybody from Citibank. I am still abroad and I am still using my old Philippine Mobile number (09178******) and nobody called or even texted me about the status of my complaint.

To say that I am thoroughly disappointed by your service, or the lack of it, is an understatement. I will make sure that my friends and acquaintances and their friends and acquaintances will know about this unfortunate experience of mine. I will also post this letter on my blog and my friends’ blogs as well as my friends’ friends’ blogs so that our readers who might just be thinking of getting your services would at least think twice. I don’t really care whether they get your card or not, what is important to me is that they know that this is how you REWARD your clients or ex-client for that matter.

For a company that says it never sleeps, maybe it is high time that you consider sleeping again so that your employees can do their job when they’re awake. As far I am concerned, someone in your company is not just napping but snoring on his job.

Sincerely,

Disgruntled Ex-Client

Grand Street Citi bank on the Lower East Side is the worse when it comes to customer services. They are great with taking your money but when it comes down to after care depending on how much money you have in the bank determines the level of care you get from them. I was in the bank and they treated me so wrong with withdrawing my money I had every type of document that was needed for my daughters pass book account including her number I just didn't have the book on me. And they kept me there for 2 hours and they still said no even after I verified myself because I had called the complaint number in their presence. I walked to another bank seven blocks away they gave me the money in about 15 minutes of me being there. I was going to the new bank to close my account as well. But after their service I had decided that I would stay and open a business account with them a few months later. I still horbor ill feelings towards that bank. I always think on that day when I reach my millionair mark and I go to that perticular bank to close my account and transfer funds to another bank. Which will happen soon...It is sad that they treat struggling people the way they do and it is not even their money and they make less than harder workers just by babysitting other people money..