I had a checking account with this bank and I had a heart attack and was hospitalized and had open heart surgery my son who by the why is 15 went to the atm to deposit a check into my account for $20 and he accidently put $200 and not knowing any of this nor my wife she used my bank card and put my account in the negative I spent a month in the hospital between intensive care and intermediate care When I got home found out what happened I told the bank on the first I would bring my account up to date and I did then had my tax refund deposited into the account because I was told that would be okay. The day my refund hit the bank they closed my account and said they would mail a check to me. I was not working got behind on the mortgage so that money was going to help be get back on track, now I have no idea where or when I will get that money late fees adding up everyday. I think it is sad to treat people in this manner over a stupid mistake and I would not recommend this bank to anyone.

Citi (Sears MasterCard) reviewed my account and reduced my credit line to $300 and sent a letter with factors supporting their decision which are not true. I owe a small amount, don't pay late and have had the Sears account 30 years. I will never buy anything from Sears again.

This is in reference to one of my compliant logged with Citibank on 9th Nov, 2009. A ILLEGAL ONLINE Transfer (through NetBanking) of RS 55000/- happened on 03/11/09 from my CITIBANK Salary A/c to ICICI Bank. This transaction happened without my knowledge & permission as I didn’t shared my login details, TPIN, IPIN with anybody.

After noticing this problem I visited CITBANK (India) and submitted a written compliant. CITIBANK Team acknowledged & confirmed me that they will look into this matter. But sorry to say, I haven't received any favorable reply on my concern from Customer Care as well as from the person/team who is investigation this issue. Complaint Numbers: 10871697, 10907009.

Its more than 20 days now, and today they told me that its not Citibank fault & they cannot help in it. Hence, I would like to highlight this issue with the Citibank Higher Management & request them to act on my problem and help me in getting my money back.

For Years we have been paying off our store credit card, through Citi for years. always paying on time when suddenly, we were hit with "Late fees". The bills were always mailed on time but Citi claims they were delayed by the Post Office and finance charges of over 3 times the payment were added.

Customer Service are useless and was not interested in any reasoning or proof of payment, And would only remove a small portion of the charges and then only if the entire charge was paid up front.

Citi is obviously playing fast and loose with the Truth in Lending ACt and deliberately staffing their phone lines with incapable or obtuse personnel.

I for one have lost all respect for Citi.

We open a Citibank Account a few months ago and encountered several problems with their online system, fees, and blocking of my account. But the worse yet happened this week. I received a wire in my account for 2975. I needed to withdraw 2200 from the account the next day. The day the wire came in, the account was positive and showing the available amount. The next day I went online, it shows my account blocked. They are saying this is because the wire is still pending. How can the wire be pending if it was showing available the day before. A payment I had come into the account was return that day even though the wire was in the account and they charged me $34. I went to the branch and the unblock the account and release the wire and the rep told me that because she had to unblock the account that day, the only way I can get the 2200 out is that I need to cash a check. I did not have a check so she give me a counter check, cash it and give me the cash. So all is fine. A few days later, I go online and my account is blocked again. I called up and asked why. After 30 minutes on the phone, the connected me to the local branch and I ended up speaking with the rudest and most arrogant person there. He insisted that I deposited a check made out to myself to my own account. I told him that I never did this and this is ridiculous. He said that the manager is out and I have to wait to speak to him and although he understood what I was saying, hung up saying that there is nothing he can do. I waited the next day and called the branch asking for the Manager only to be told he was out again. So I called the 800 number and ask to speak to a supervisor. A supervisor came on the line and reviewed the account and say she does not understand why they would block the account and that she does not see a deposit made and that the account is contrary to the notes of the rude branch personnel. She keeps me on hold and calls the branch again. She spoke with a teller there who said that neither the manager or the assistant manager is there (assist manager is the guy who gave me a hard time yesterday) but she is aware of the situation and the check for 2200 came up on a manager's screen so he blocked my account. The "supervisor" came back on the line with a change of heart and said that if a branch manager blocks an account there is nothing she can do and that I have to wait to speak with him. I ask so what happens if the branch manager is out for days, what happens to the clients. She said that is a policy. I asked how can a large bank like citibank give such autonomy to one person who is out and no one else can help me and I am left hanging out to dry. She said sorry, there is nothing she can do. Needless to say this is about a check they are claiming I deposited, which I did not, and they have no record of it on their system, but by some magic the manager has a "screen" that shows a deposit and blocks my account and then chooses to be away for days and no one else can help me, not even a supervisor. Worse yet, they returned 2 payments I had to make and charge me fees on top of this. I find this to be completely ludicrous and I asked her to close the account and mail me a check for my balance immediately, which she did. If anyone wants to take this matter up at Citibank, I have the ID of the rep I spoke with as well as the names of the arrogant branch asst manager and manager.