When I opened a CD at Citi in 4/2009 I was told I'd have to open a checking account as well to get the advertised interest rate. That was not what I intended to do but I went along with it (big mistake). Everything was fine until November when I started getting charged $25 per month against my $500 checking account as a "service fee". No forewarning, the charges just started appearing. I haven't written a single check on this account. I would have taken care of this in November but I just returned home from abroad. What a ripoff. I think I'm paying for some Citi executive's billion dollar bonus!

I am very upset at Citibank . They have charged me over $748.00 in overdraft fees within the last 6 weeks. They have poor customer service, speak very rare english. Not helpful in reversing fees. I don't see how they can be going bankrupt, they charge $34.00 on each item, they are making money off us consumers.

I, too, got THE LETTER from CITIBANK stating that my interest rate would go up to 29.99%. I opted to keep my current rate AND use my card through the date on it, which was 2011. INSTEAD, Citibank CLOSED my account and is now charging me 24.99%. I nearly had a heart attack when I opened my statement! And, yes, I haven't been late and I've been a loyal customer for over 10 years. Now I have a "closed account" on my credit record, no thanks to Citibank! Isn't that bait & switch and isn't that FRAUD??? We need to get together and file a class action lawsuit against CITIBANK!

Dear all,
Im trying to resolve this following issue as I had faith in the citibank officials but it is pending for last 2 years and there is no hope left.
Request you to please go thorough the details and advice what is the best option I can have to resolve this..

thanks in advance...

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A Citibank Salesman met me on March 2008 at my office. After 2-3 discussion which he used to call and arrange I agreed for an Insurance Policy (Birla sunlife) of 25000/- only and signed the insurance documents wherever applicable. For backup he had taken one more signed insurance document. During this meeting he told me to apply also for Citibank credit card. (There was no mention of future pay through this card. Also I had told him I will pay EMI by online Electronic transfer/cheques as I was not satisfied with the Credit card use.) .

Few days later I got a postage mail of BIRLA SUNLIFE saying I have to pay 50000/- .The Policy number is 001584296. I called the salesman for reason of increase of Insurance amount from 25000/- to 50000/-. He said he would work out this issue and call me back.
There was no call back. When I called back salesman was in Nagpur.

At that time the due date for renewal had elapsed.
I met Reporting Manager of Salesman in the Citibank Office. There was understanding between us to resolve this issue and Reporting Manager will come back to me.

Again there was no feedback. I again called both. I was told one more citibank official is working on this. She met me at my office and assured me of solving this and told me to wait for another 15 days.

When the Citibank official called me (as I had complained from the online Citibank account) from Chennai to know the status. I asked them to call after some time. I called citibank official and asked her what the status is and she told me tell them that the issue is being in final stages of resolution. The Citibank Chennai team called me back after some time, I told them that Citibank Pune team is in touch with BIRLA SUNLIFE and is in final stages of resolution. But it was a fake assurance and nothing happened. This I still regret to this day.

In the meantime I cancelled my Credit card and was in touch with her through mails but there was no update on this for next 1 month.

When I called her she said she has left/resigned from the company and (Reporting Manager ) is working on this.
At that time I had finalized a flat and for loan I was getting difficulties as my name was there in CIBIL defaulters list(Which I think is due to negligence of CITIBANK officials) Which was another blow for me.

Somehow with great difficulty and patience I managed to convince the bank officials of this above said whole issue and they approved of my home loan.

Now there was call from Citibank recovery personnel .Here also same hopeless assurance where I have deposited ~9000/- in the hope that it is resolved.

I have called him umpteen times, sent mail but there is no progress.

From my side I was helpful even after knowing the fraudulent practices of bank officials.

What I have observed is that when you need policy you will call customers at anytime to get done but once done there is no call back, updates. They forget the customer.

Customer is helpless and he has to bring all the concerned people in loop to get the work done.

Also if you are out of office you need to delegate your pending, running work to your colleague to get the work done. This didn’t happen with me within the policy elapse time.

Also before Final submission there is no final confirmation of policy details.

Now I feel betrayed by these people. Only my request is that I can’t bear more and I had enough of false promises.

I set up a Citibank account for my parents to transfer money from Singapore over to United States without having to pay any fee. When I first set up the account some time in Sept 2009, the banker told me that there is no need to deposit any money in the bank. More than three months have elapsed and I am still able to access my online account, with no indication that my account has been close.

When I was informed by my school some time in December about the submission of my Spring 2010 tuition fee by Jan 5 2010, I asked my parents to transfer funds to me via the free Global Transfer service, which would enable to receive the funds instantly. However, they were not able to complete the transaction due to reasons unknown, so they went to the bank in Singapore to request them to do it. They were able to deduct the money from my parents' account on the Dec 22.

Many days have passed and I still did not receive the funds, so I went down to the bank to ask why. The people at the bank told me that my bank account has been closed due to inactivity (!). So I asked them to reopen the account and they did, but by then the funds have been sent back to Singapore and received on Dec 28.

My parents then requested them to immediately send it over again via Global Transfer, which enables me to receive it in 1 day. Today is the 5th day (or 6th even, due to time zone difference) and I still have not received any money!!

I am extremely displeased with the service people at Citibank, because they are not helpful at all. When I called to ask how many days the fund will reach me, they told me that since the fund is about 27000 USD there is no way it is transferred through Global Transfer because there is a daily limit of 1000 USD. However, according to their website, that is the outgoing limit, and I am RECEIVING MONEY FROM OVERSEAS and in Singapore the outgoing daily limit is 50000 SGD, which is about 37000 USD.

The person then told me that it is definitely via wire transfer (which will incur a fee), and will reach in 2 to 14 days (!!!), but I have tuition fee due Jan 5, there is no way I can make it! So I called again to ask them to check the status of the fund, whether it is pending or rejected or whatsoever. The person said it is impossible.

Citibank has caused such inconvenience to me. If I am not able to submit the tuition fee on time I will be fined by school and it would be bad.

P.S. Now my parents can use Global Transfer; they just sent me 100 USD as a trial. It is free and instant. I don't understand why they couldn't do it the first time!