I'm holder of Premier Miles Platinum credit card # 4532-4872-XXXX-6XX4.

I have filed the mileage transfer request for the 27, 000 earned mileage to my Asiana Airlines (Royal Orchids : Star Alliance Fleet) Club Membership # 608907XXX last Mar. 7, 2010.

I have been advised several times from the Citi Gold Wealth Management’s customer service representatives that the mileage transfer will take 2~3 weeks as SOP. But then here I am still following up and complaining after the 1st request which had been filed last Mar 5, 2010 and followed up again last Apr. 16, 2010 and recently Apr. 23, 2010 through Ms. Erica(who politely assisted).

I'm frequent user of this particular credit card to accumulate the miles to transfer to the airline membership particular to the ASIANA AIRLINES.

During the conversation with Ms. Maui Go last April 30, 2010, That was the only time that I was informed through her that the mileage transfer request can not be processed since Citibank Phil. is only transacting with 5 Airmile programs only.

Then why did they receive the request and filed for mileage redemption? Infact it was redeemed!

And prior to filing for redemption I was informed last March 7, 2010 through a customer service representative of Citi Gold wealth Management that it is possible and confirmed several times that the it is possible to transfer the earned miles to my Asiana Airlines membership!

In fact it is clearly stated on the website that “The PremierMiles you earn for every Peso you spend can be converted to miles, rewarding you free flights, upgrades and companion tickets with over 70 airline partners” so isn’t this information or marketing true?

Kindly refer to the following web address and the attached files.
1. http://www.citibank.com.ph/global_docs/microsite/premiermiles/privileges.htm
2. http://www.citibank.com.ph/global_docs/microsite/premiermiles/airlines.htm

Now, Citibank made money out of my credit usage which is evidently showing through the earned miles of more than 30, 000 miles under my account. And that mileage shows how much I have spent by patronizing the premier mile credit card among others.

I do believe that I have spent almost 1 Million Pesos by the deceptive marketing and product sales strategy with unpractical promises which is a fraud.

Citibank have wasted my effort and time on following up towards mileage transfer and more over making me to believe that we should patronize your card and even endorsing the referrals to our friends and relatives.

Another SURPRISING evidence of proving the Citibank’s evil act is deleting your complaint!!!

Modifying/Fabricating/Changing a precious customer's complaint status to "RESOLVED"!!!

This has been truly and evidently verified by Ms. Reya Reyes(a supervisor of customer service rep. of Citi Gold Wealth Management.) last June 16, 2010 that she mentioned that “the complaint has been marked as RESOLVED" and asking if this is not!!! (Wait for the recorded conversation to be uploaded on the YOUTUBE.COM

Until this very day they kept saying "pls wait.. the investigation group will be in touch with you"..which I've been hearing since last Apr, 2010.

How can you make deposits and leave your money with them?!?

And transact with this deceptive corporation!?!

How can you trust them to handle your money?!?

Scary…

Jin(2010-07-06 / 18:12) from Angeles City