Citibank UK

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Category: Business & Finances

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England|Oxfordshire, United Kingdom

Citibank UK Reviews

Loungecat January 27, 2010

the worst bank EVER

I wish I had looked at this site before opening an account with Citibank -- I would have avoided it as I have had similar problems as other posters. The application process went smoothly and quickly and Citibank staff were ringing me almost daily to "help", but as soon as I tranferred some money in, no more communication and the lies began. I applied for a euros account and specified on form that I needed a card so I could access my money when travelling. Apparently this then automatically makes it so that the old card is blocked and you have no access to your money until the new card arrives with pin. I informed customer service woman that I would first transfer all my money back out again before ordering the card as I needed access to my funds. She then said she could make a special exception and I would continue to have access to my funds online and they would send me card for new euros account. BZZZZZZ! Wrong. A lie. I was blocked online and my password was no longer valid. Then the card didn't arrive within 5 business days as promised. Or ten days. Even worse, I did receive 2 letters stating that my change of address had been actioned, but they were sending the letter to my OLD address to double check. You guessed it -- the OLD address is the real address. No address change. Back on phone. Told to ignore letters as no address change actioned. Hmmmm. They don't understand why card not received. Spend hours on phone trying to get pin unblocked but for some reason it can't be done. I am calling India all day. Supervisors, who were ringing me several times a day now will not return phonecalls. And there is no head office -- only the option to ring India.
I call again next day, same. So, being angry and frustrated, I take precaution of transferring 99% of my money out.
** if you have this problem, make sure you do same!!!
I wait. Money transfers. Whew.
Then I call again, as still no (replacement) card.
Told I need to order a new one. (This is now a month after account was opened.) Decide to close account, but am told that -- despite passing phone security -- I cannot transfer the remainder of my money out as phone pin now blocked too. (Why???) Told I can request funds transfer by fax. I do this. Twice. They won't release my money. It's been a week now and still no card and no pin. Am I happy? Hell no. Two letters of complaint sent, but no answer.
AVOID THIS BANK!!!

Marie Yvette S. Jaramillo January 3, 2009

Lottery

This is more of an inquiry than a complaint. Who would complain about winning one million british pounds sterling in a lottery? I would like to verify the authenticity of this letter and an immediate response would be very much appreciated.

Marie Yvette Jaramillo
[email protected]

LONDON 332 OXFORD STREET,
LONDON W1C 1JF.
Direct Tel: +44 703 192 5501
Direct Fax: +44 707 505 5820

DEAR CUSTOMER,

IN LIEU TO THE TRANSFER OF FUNDS (WINNING FUNDS) FROM THE UK NATIONAL LOTTERY.

You are welcome to CITI BANK LONDON . The payment Bank for UK NATIONAL LOTTERY. We are pleased to be at your service. We are Regulated and Stipulated by the Financial Service Authority (FSA), the financial institutions that govern all financial activities in the United Kingdom.

In receipt to the transferring of your funds worth the sum of £1, 000, 000.00 (This funds was said to be a winning funds drawn by the UK Sweepstakes International Programme ) so congratulations. As per your question, The funds is expected to be transferred to your country, you cannot keep the funds in our Bank as a current account because you contacted us for the transferring of your funds, so the funds is said to be a transferring funds.

In every successful transfer of funds especially in this regards, it is an essentiality that you activate a premium account with the bank that can accommodate and transfer such an amount of money. Transferring the Sum of £1, 000, 000.00 here in the United Kingdom need utmost care and confidentiality at course of transferring the funds. So you need to be guarded with policy and rules regarding the transfer. By so doing, you are expected to act in accordance to the policy here.So, to commence with the transfer of your funds, you are expected to activate a Premium account for the transfer.

The cost of activating a Premium account is £150.00 GBP (One Hundred And Fifty Great Britain Pounds Sterling) which will be added to your account balance when your winnings is transferred to your account.

After the activation of an account, an account will be activated and the logins forwarded to you which enables you login and have access into your account online via our website from there you can carry on with the transfer of your funds to any designated account number you deem fit.

So if you are ready to make the payment for the cost of activating a Premium account for your funds, you are expected to notify this office for the payment details.

CITI BANK LONDON, is committed to rendering qualitative services to you, Also you are advice to send us a scanned copy of your driver's license or your international passport for final verification.

Your urgent reply will be most welcome.

We look forward to serving you better.

Best Regards,
Mr. Kevin kessinger.
Chief Operation Officer Citi Bank London
The Approved Bank for UK NATIONAL LOTTERY.
Copyright © 2009. All rights reserved.

**Citi Bank United Kingdom, Registered in United Kingdom Registered Office: 332 Oxford Street, London, W1C 1JF Regulated by the Financial Services Authority.
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