I received a phone call from Citicorp today. I have many businesses with Citibank, Citicards, and Citimortgage, so I answered the phone. I was advised to hold and was put on the phone with Laura ID#LC9165. She was the most unprofessional and disrespectful representative I have ever spoken with. According to her monopolized conversation, she was calling from the collections department. First of all, I have excellent credit scores and I am never late on any of my payments, so of course I was very surprised about the matter of this call. She was rude, didn’t have much regard for answering questions, and opposed to transferring me to a supervisor. She advised me that the electronic withdraw was cancelled/stopped on April and had 1 more payment pending (May) which was late. I asked her the reason why the electronic payment was stopped and she couldn’t give me an answer. I asked again and told her that I needed to know the reason why it was canceled and the payment was not withdraw and she told me to stop talking and let her talk. When I told her that I aggravated to the point of withdrawing all my business with Citibank, CitiCard, and Citimortage due, her answer was “go ahead if that is your decision.” So, I am on my way to the bank to close all my accounts and later will be calling all my citi related credit cards to cancel them. I’ll be looking into other banks to refinance my house with next week. Keep on hiring great, polite and professional individuals like Laura Citicorp. Soon you will have not customers!!

My wife and I worked out an agreement with Citicorp that allowed them to automatically deduct our payment from our bank account each month. Citicorp did this all the way until the last payment. They did not take the last payment, and instead, sent us a notice that our payment was late. They attached a large late fee on to it and are now demanding this extra money. When we inquired as to why they stopped, they claimed that the arrangement had expired. Convenient. We told them that we would send them the original final payment only and be done with them. They now call my house a minimum of four times a day. Beware of this fraudulent practice.