Reference Number: 13286335.
On 12-Mar-2008, I paid Rs.3, 309.00, Receipt Number: 1078901. The amount was full and final settlement against a loan taken to buy a Refrigerator.
Your Executive Mr. Sharma assured me that the Post Dated Cheques will be delivered within a few days o my residence address. Instead of returning it was produced in the month of March and April which is cleared from my account, causing me a lot of inconvenience.
When I called the Helpline they were very rude while answering my query and I was asked to directly go to the Malad west branch where I had made the cash payment to collect the excess cash which was collected by Citifinancial.
After this conversation I was out of station for some personal work and returned after a month and a half.
Approached your Malad west branch but the service that I have received is pathetic.
A Lady at the reception was very ill mannered.
I entered the office and there was no one at the reception and later this lady came from inside and asked one of her colleagues about my presence in the office. And the other lady answered in hindi "Abhi Aaya Hai" The receptionist asked "Kyo Aaya Hai"? She replied "Mujhe Nahin Pata".
Looking towards me that Lady asked in a very harsh voice, "Kya Chahiye"? I replied in English, "Refund". She said "Teen din se hamare systems down hai aur pata nahin kab tak down rahenga, aap apna ID proof de do, Hum aapko aapka jo bhi refund cheque hoga aapke address pe bhijwa denge". I asked if I could approach someone else for my refund. The Lady replied, "Jahan bhi Citifinancial office ho waha jaiye" I asked for the nearest location and she started making faces on me and sounded ridiculous. Murmuringly she answered “Kandivali, Amboli jahan marji ho waha jaiye”. She meant, that I must go anywhere I like but leave her office rightaway.
I walked out of the branch receiving unbelievable service.
I request you to please solve this issue and return me my money which you have taken and used for several months despite of paying the balance by cash. I am very unhappy by the kind of service that your company and your staff provide. So in the future I would not like to do any business with your company and would like you to return my money by cash or cheque within 2 days or else I will lodge a police complaint against your company and your staff for such a horrible service.
Also, please give customer service training to your staff as they are helping your company to loose genuine customers.