Going to try to make a long story short. We got a personal loan in 2007. We opted to have unemployment insurance on the loan, so certain portion of our payment included that insurance. Husband got laid off, insurance company paid for 12 months, things are tough right now like with everyone else. We got 2 weeks behind, and was told if we canceled the unemployment insurance, our payments would be lower, nothing would change with the loan ..we have 36 months left... So I go to the office in Medford, since the grants pass office is 30 miles away...not our idea, corporate tossed our account out there. So go to the Medford office to sign papers on the adjustment. Reading what I was going to sign, didnt happen, because nothing was adding up. We have unsecured loan, papers to sign talked about escrow and property. When I asked about it, was told ignore it, doesnt apply to what I was doing. I also noticed the payments were very low, too good to be true..how could our 218.00 payment go down to 139.00? Was told this adjusment was temporary only 5 months. I asked what would happen if we werent approved for another will our payments go back to original amount of 218? I was told yes. Then I asked what is the point? Here comes the we are doing you a favor line. We are here to help you out during these rough times. Its a little reprieve. I still didnt want to sign. I also noticed the end date of the loan would be 2019! when asked why it shows that, was told depending on how many adjustments you might need, it could take you out that far. I was still not buying it. Here comes oh we trusted you to sign this, we are doing this for you etc. I still wasnt budging. Then comes the stupid line. Why would you not do this? Its helping you out etc. I just dont understand why you wont sign this, we are here to help you, if it were me I would sign it. ( dist manager said this) He said he would sign it. I still wasnt budging. I asked him to give me 24hrs to think about it, discuss it with my mom, and dist mger said, it may not be available to you next time. He got so frustrated with me for not signing he said fine dont sign it. And i didnt. Luckily i have a copy of this document.
I said lets just leave everything alone not changing a thing. So now they had to reverse the adjustment basically cancel it out. I get on their web site to check our account history and you know what? They were so sure I would sign, they changed it to show, we redid the loan and it was now for 134 months! I was told I needed to sign papers basically saying, we didnt want the adjusment after all. I said nothing was signed, so nothing changed, why do I need to do that? come to find out someone else in an office told me i was right. So I check on their website again, and AGAIN they assumed I would sign and now the new loan is now 71 months not the original 60 months from 2007. I called office told them its still not right I check a few hours later and its still not right now it says 69 months. They tried to explain that away because we missed some payments, it was interest moved forward. Well 2 of those payments were from the insurance company who paid late, we should not be held accountable for that...the others were deferrments.
This is who I have complained too, bbb.org and then the governors office, and Federal Comp Controller of Currency..they are the feds making sure banks follow rules web site is helpwithmybank.com or .org. Getting documents ready for our attorney generals office. All complaint boards I can find I am reporting. Citifinancial is a predatory lending company and they need to be stopped! Not everyone listens to their gut, or really looks at loan documents like I did, and they know this and prey on your desperation to get you into their scheme of things. Dont be afraid to say no, let me think about it, and if they pressure you, then dont do it! the more they pressure, or guilt trips they put on you, dont give in! Its a huge sign, they are up to no good!